Senior Product Support Specialist
Current• Receiving and responding to customer product enquiries and issues via phone and email• Taking tickets for a variety of reasons including answering frequently asked questions, troubleshooting and technical issues or bugs, utilising tools including remote desktop support and network monitoring• Administering Microsoft 365 account management• Performing desktop application management to SOE requirements• Escalating technical issues and working with Software Engineers to resolve the issue • Reaching out to new clients to work one on one as they go live with the system• Liaising with business partners on product support and system integration needs• Maintaining business and technical documentation