Resolved customer issues relating to Middleware/Oracle Essbase Business Intelligence product, Oracle WebLogic server and Oracle/SQL RDBMS. Position required testing new products, bug reporting and contributing to special projects. Served as Technical Support contact and lead for major product beta releases as well as Support liaison to development. Troubleshoot issues related to Hyperion Essbase including MDX and Calculation scripts, Hyperion’s API written in C/C#, Visual Basic, Visual Basic.NET, VBA, Perl and Java. Created scripts in Perl, Ruby and Python to diagnose issues. Oracle certified in SQL, AI and RDBMS technologies including Oracle Autonomous Database. Provided technical and content review for customer solutions created in the corporate knowledge repository. Developed tools to aid in troubleshooting technical issues: Hyperion Essbase Log Search Suite, a simple JVM monitoring tool as well as enhanced Python scripts to perform file comparison, .pdf search. MOSC Hyperion Essbase Community technical forum moderator. https://community.oracle.com/community/support/oracle_hyperion_epm/hyperion_essbaseKM Knowledge Management Editor for Oracle's knowledge-based system, Review content from a technical point of view for accuracy, completeness and relevance. Ensure the documents meet publishing standards. Verify document attributes for accuracy and completeness to maximize reuse and customer issue resolution. PaaS/SaaS Cloud Operations role. Designed and delivered technical training and performed technical mentoring for team members.

Adjunct Faculty - American Government - PSCI 1, Instructional Associate English Department.Readiness Instructor English/ESL