• Provide a single point of accountability for end to end program / project execution across people, process, and technology dimensions.• Manage program / project governance including forecasting and financials, managing a large project budget across multiple service provider teams; ensures on budget performance (+/- 1%)• Lead program / project work group meetings and owns regular status communications to stakeholders and core team members.• Ensure all program / project deliverables are managed on time and with high quality.• Manage and maintain all program system of record updates and ensures team adheres to enterprise change standards.• Escalate and drive resolution of key program / project risks to ensure the program / projects achieve their objectives and are deliver on time and on budget.• Apply proactive upfront planning to drive predictable program / project execution and to avoid negative impacts. • Ensure all program / project objectives are successfully achieved with appropriate measurement and traceability.

Managed and implemented the consolidated roles and responsibilities of a Delivery Manager and Senior Project Manager for the clients of NTT Data.

Senior Project Manager for the consolidation of the BB&T and Sun Trust Batch jobs into the Truist platform• Managed, updated, and implemented the project plans for consolidating the BB&T and Sun Trust Batch jobs (included a total of 60,000 jobs and 1,300 Critical Batch jobs) into the Truist Batch Platform and the migration of the CA7 to ESP Scheduling System to support the consolidated Truist Batch processing environment.• Ensured all RAIDDs, Change Requests, and dependencies are documented, approved, and successfully completed.• Completed all weekly status updates and a variety of presentations by partnering with leadership and team leads.• Partnered with multiple business areas to ensure all applications / jobs are included in the Master Control File (co-developed) and submitted into the ESP Batch Scheduling system for SIT, Pre-Prod, Dress Rehearsal, and Production environments. • Trained new liaisons to complete the above activities for their business areas. This required establishing strong partnerships with the teams to ensure issues are resolved in a timely manner. Also included working shifts and weekends for the deployment events.• Partnered across all application teams to manage the simulation of their jobs in Dress Rehearsal and Production environments to improve overall quality and decrease Dress Rehearsal and Production issues. This provided a significant benefit by minimizing the volume of defects during the Dress Rehearsal and Production events. Implemented reporting improvements to prioritize issues.

• Implemented Rate Sale Promotional Offer marketing campaigns to 6MM customers. Partnered with strategy, decision management, marketing channels, and control teams to target APR pricing solutions to customers and enhance customer relationships.• Developed / implemented business requirements and campaign test designs to achieve marketing goals.• Implemented campaigns via the Agile methodology and active team member of the campaign re-engineering effort while implementing current campaigns (using Aprimo Workflow Management software).• Completed business requirements, test and implementation plans.• Marketing channels included: Account Online, Mobile, Email, and Direct Mktg.

Capabilities / Execution Management:• Perform project management responsibilities for the Merchant Offer Management department. This includes managing daily production operations, new initiatives, financial and risk management.• Managed relationship with Placecast and related process for providing merchant offers to Citi customers via the Placecast geolocation product.• Worked closely with internal business, technical teams, Acxiom, Cardlytics, and Placecast to support the E2E Citi merchant offer platform for our customers.• Marketing channels included: Citi Account Online, Mobile, and Email.

• Managed all phases and deliverables for projects including the CyberArk password management system and a new shared folder environment for all sensitive corporate data (project budget approximately $2.5M).• The above projects are managed via the SDLC methodology with a staggered implementation approach.• Obtained executive leadership approval for required vendors and implementation of the global support model involving Barclay's UK support teams.• Developed, coordinated, and executed the plan for prioritizing the departments and their respective deliverables from analysis through deployment.• Facilitated the development of the ongoing BAU operational support model for both projects.

Senior Project Manager - eCommerce:• Managed project management team (3 to 4 project managers) and individual projects (annual budget $10MM - $15MM) via the SDLC waterfall methodology for all deliverables including vendor management.• Completed the overall management / delivery of various projects including: the BAC Home Page, related customer databases, new / enhanced product features, data warehouse and infrastructure projects, and the conversion / integration of the Bank of America and MBNA Small Business eCommerce platform.• All processes / deliverables managed via the Six Sigma DMAIC (SDLC) methodology including project planning, delivery, budget, risk, and change management (included managing deliverables from TSYS and Accenture). This also included completing business requirements, technical designs, test and implementation plans.• Managed relationship between new BAC and legacy MBNA team members while achieving aggressive timelines. The business / technology partners included: Ecommerce Technology, Marketing, Legal, Governance, User Experience, Architecture, Development, Testing, Infrastructure, Release Management, Risk / Compliance and PMO.• Provided all forms of project communication / status with senior management and project team.PMO management - eCommerce:• Managed the initiation of projects and assignment of technical management across the Online Banking portfolio.• Improved timing of project management assignment resulting in decreased resource expense.• Managed project financials for portion of the Online Banking team (annual budget $8MM - $10MM).• Improved forecasting accuracy via enhanced team cohesion and early understanding of project scope.• Implemented weekly financial reporting application that enabled teams to identify variances.• Aligned financial forecasts with SDLC waterfall and Agile project plans (backlog and capacity planning).

Senior Project Manager – MBNA Business Development: • Managed PM team (3 to 5 project managers) and new functionality projects for Database Marketing (US and UK), Business Development, and Campaign Management.• Managed the overall completion of all E2E project deliverables via MBNA’s SDLC methodology including project planning, delivery, budget, risk, and change management (includes managing deliverables with TSYS and IBM Consulting). This also included completing business requirements, technical designs, test and implementation plans.• New functionality projects included various system enhancements, data warehousing, and infrastructure updates.• Managed conversion/ integration for portfolio acquisition projects including MBNA UK acquisition of Alliance & Leicester and Virgin America, Wachovia, SunTrust and Comerica.• Implemented a project feature menu for the Business Development team for future acquisition projects.• Provided SDLC waterfall methodology training for the project management and business teams.• Provided all forms of project communication with senior management and the project team.Project Manager – MBNA Finance / Accounting / Procurement:• Managed projects relative to enhancing / supporting the Oracle Financial Suite using MBNA’s SDLC methodology for completing all project planning and deliverables. This also included completing business requirements, technical designs, test and implementation plans.• Team member of the MBNA client / Oracle team.• Provided SDLC waterfall methodology training for the project management and business teams.• Provided all forms of project communication with senior management and the project team.

• Senior Consultant – Decision Support Systems: Provided project management, testing management and other consulting support services via the SDLC Waterfall methodology. This also included completing business requirements, technical designs, test and implementation plans.