David Gunnell Email & Phone Number

Established the Training and Documentation position for the TRUNO Service Department, to be accomplished in two phases: 1. Establishing the library infrastructure and 2. Creating content for the library. Phase 1: Infrastructure Development* Created new Microsoft Word document templates to increase readability across mobile and desktop platforms while still complying with company style guidelines.* Built and managed multiple Microsoft SharePoint… Show more Established the Training and Documentation position for the TRUNO Service Department, to be accomplished in two phases: 1. Establishing the library infrastructure and 2. Creating content for the library. Phase 1: Infrastructure Development* Created new Microsoft Word document templates to increase readability across mobile and desktop platforms while still complying with company style guidelines.* Built and managed multiple Microsoft SharePoint libraries.* Employed Microsoft Lists to generate a visual catalog of warehouse items.* Utilized Microsoft Forms and Power Automate to streamline data collection.* Implemented a PDCA cycle to ensure annual document and video reviews.Phase II: Content Generation* Researched, wrote, illustrated, and distributed technical policy and procedures documentation.* Generated policy and procedures videos. - Many were based upon recorded ad-hoc presentations from subject-matter experts and enhanced with editing and motion graphics. - When circumstances allowed, I also researched, wrote, storyboarded, and narrated more polished productions, creating and animating my own motion graphics when required. * Hosted Microsoft Teams webinars with Subject Matter Experts (SMEs). This included utilizing multiple cameras in real time, switching sources using the Blackmagic ATEM Mini Pro.* Generated posters, training / documentation aids, repair tags, and other printed material as requested. * Originated, wrote, edited, and distributed our employee newsletter.All of this was accomplished with minimal budget impact.Every piece of software employed was either previously licensed by the company or was available as freeware / open source. This included (but was not exclusive to): * Microsoft SharePoint / Teams / Word / Excel * DaVinci Resolve 19 - Video editing / Motion graphics * Inkscape - Vector graphics * GIMP - Photo editing and retouching Show less

Austin, Texas Metropolitan Area

I originated this role at TRUNO when they realized there was a need for someone to manage the Service Department's knowledgebase. This became a team when the scope increased to include Weights and Measures certification management for more than 300 technicians.

Austin, Texas Area

Originated the position at TRUNO.Developed the procedures necessary to fulfil all aspects of our SOW proposal to provide preventive maintenance service to all self-checkout terminals operated by HEB. This included producing a detailed manual outlining every step of the process, including all photographs and illustrations. The manual was routinely updated to incorporate improved maintenance techniques and streamlined procedures.Hired and managed technicians.Instituted a… Show more Originated the position at TRUNO.Developed the procedures necessary to fulfil all aspects of our SOW proposal to provide preventive maintenance service to all self-checkout terminals operated by HEB. This included producing a detailed manual outlining every step of the process, including all photographs and illustrations. The manual was routinely updated to incorporate improved maintenance techniques and streamlined procedures.Hired and managed technicians.Instituted a training program that allowed team members to be actively involved in the onboarding and training of new employees. This greatly improved team cohesiveness and reduced turnover compared to similar teams within the company.Developed an online checklist that included tools to gather photographic evidence for auditing and proof of performance. This included automation to notify stakeholders via e-mail of task completion.Maintained a direct relation with HEB, including communicating weekly schedules and addressing requests.Successfully guided the project through its initial pilot program into a full contract.Oversaw the expansion of our scope of responsibilities as HEB made further investments in store automation.Created training materials to help transition my successor into the position, including video tutorials. Show less

I was primarily responsible for monitoring lottery systems for multiple state jurisdictions.This included providing troubleshooting assistance to system engineers when necessary and performing regular preventive maintenance in the form of server and system reboots.Other duties included but were not limited to:-Lottery draws, including Powerball and Mega Millions, for multiple jurisdictions,-Assisting system engineers with software upgrades,-Monitoring and validating… Show more I was primarily responsible for monitoring lottery systems for multiple state jurisdictions.This included providing troubleshooting assistance to system engineers when necessary and performing regular preventive maintenance in the form of server and system reboots.Other duties included but were not limited to:-Lottery draws, including Powerball and Mega Millions, for multiple jurisdictions,-Assisting system engineers with software upgrades,-Monitoring and validating overnight data processing,-Providing customer assistance to State Lotteries, Field Service Technicians, and retailers,-Creating and revising internal procedures to comply with ISO:9001 audit requirements. I also created an internal multimedia newsletter, for which I was recognized. Show less

Austin, Texas Area

I started in the Wichita Falls, TX service area and transferred to Austin, TX in 2009.The position required me to be on-call 24/7 to provide On-site service and support for more than 50 customers within a 100-mile radius of Austin. During this time, I became proficient with IBM SurePOS ACE and Retalix ISS45.Customers I supported included national chains such as Sprouts Farmers Market, as well as Texas retailers including Fiesta Mart, Spec's, El Rancho Supermercado, and Arlan's Market.

Wichita Falls, Texas Area

Part-time photographer from December 1999 to June 2002.Promoted to full-time status in October 2001.Promoted to Chief Photographer in January 2005.From 1999 through 2006, utilized the Sony BetaSP video format to shoot and edit news stories, including reporter packages, video essays, spot news, and sports. Editing was performed using an analog tape-to-tape system under multiple daily deadlines.In 2006, the station converted to the Panasonic P2 digital camera system using… Show more Part-time photographer from December 1999 to June 2002.Promoted to full-time status in October 2001.Promoted to Chief Photographer in January 2005.From 1999 through 2006, utilized the Sony BetaSP video format to shoot and edit news stories, including reporter packages, video essays, spot news, and sports. Editing was performed using an analog tape-to-tape system under multiple daily deadlines.In 2006, the station converted to the Panasonic P2 digital camera system using the AVID Newscutter non-linear editor to assemble news content.Trained and supervised a team of seven news photographers, ensuring each had a working knowledge of white balancing, sequencing, composition, audio monitoring, etc. Evaluated photographer performance and provided coaching when appropriate.Tracked maintenance and registrations for the news vehicle motor pool, including two microwave broadcasting vans.Tracked the equipment inventory for each photographer, including cameras, batteries, microphones, tripods, and lights. When possible, I also made suggestions for future equipment acquisitions. If the budget was not available, found ways to improvise with relatively inexpensive tools.Operated cameras for live news broadcasts, both in the studio and in the field utilizing microwave broadcast vans.Produced the noon news broadcast occasionally, starting in 2006. Tasks included story selection, copy writing, and managing the available time. These tasks were performed using the AVID iNews platform.Occasionally wrote and reported on-camera stories, including a multi-part report following Midwestern State University students studying in the jungles near the Panama Canal.Third Place award in 2001 from the Texas Intercollegiate Press Association in the Television Resume Tape category.Attended the National Press Photographers Association's annual Storytelling Workshop in 2006. Show less