• Monitor stock level daily, ensuring cars are in stock and up to the sale rate.• Conduct staff performance reviews monthly and with an overall 6-month review, ensuring staff have met their KPI’s, after which reports are submitted to HO.• Drove organisational objectives in line with company mission, facilitating increased revenue, profit, and business growth through collaborative strategy development.• Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organisational leadership.• Responsible for all Health & Safety and Environmental processes, ensuring they are all always adhered to.• Analysed sales data to produce wholesale forecasts using Microsoft Power BI & proprietary system.Key Achievements• Assisted over 100 marketing campaigns, resulting in 25% increase in revenue in over a 7-year period.• Spearheaded change management and strategic turnaround for company during a major sales restructuring, including reducing sales executive & accounting team headcount by 65%, replacing them with product presenters & handover specialists, thus reducing cost by £120K.• Increased sale of cars from 950 to 1200 in 2018, maintaining consistent volume year on year.• Currently overseeing a forecasted £45M turnover for 2021/2022.• Oversaw sales increase in repeat business, ensuring customers always received stellar service, to increase both repeat and referral business.• Monitored sales performance in team of 15 through effective training and task delegation.• Won the BMW 20 Star Club Award 4 times.• Took sales from £700K loss last year due to COVID to £400K in the black in 2021, increasing net profit by 148%.• Currently hold after-sales direct profit rank at 13 out of 143 retailers with 43.1%, whilst national average is 35.7%.• Completed the Head of Business Leadership Programme.

Responsible for new, used, and corporate vehicle sales departments, which included business managers, new car sales team, used car sales team, motivating, and inspiring my sales team to regularly exceed manufacturers new car sales figures, through prospecting and finance retention. • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.• Identified new targets, developed new business opportunities, and presented product lines to customers.• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.• Identified, hired, and trained highly qualified staff by teaching best practices, procedures, and sales strategies.• Responsible for stock level management versus target and sales rates alongside the understanding of the company UCM and VHC process.• Delivered targeted individual performance-management strategies to improve overall company productivity and profitability.Key Achievements• Achieving in excess of 750 Used Car Sales per annum. • Played a key role in the retailer achieving Dealer of the Year in 2011.• Maintaining excellent customer service and finance retention, constantly achieving a 5* rating for customer satisfaction• Increased revenue by 35% by working closely with key suppliers, including manufacturers.• Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in revenue increase.• Increased monthly gross sales from £60K to £100K and exceeded goals for sales, revenue, and profit margins.• Increased regional market share within 24 months, through effective marketing strategy, including motivating staff to achieve sales targets.

Leadership role within the business, responsible for leading and motivating a team of seven to ensure the New and Used Car Sales Departments met the profit and volume target set by the business and the manufacturer.

First leadership role within the business having been promoted from Sales Executive; I personally implemented a robust enquiry management process which was then continued throughout the Stratstone Group. Was responsible for the department net profit and cost controls alongside being responsible for the New Car Team.