Led negotiation of all complex customer and supplier contracts and bespoke agreements for volume services. Provided legal and commercial support to supplier relationship management in negotiation of key supplier contracts. Developed and maintained effective relationships with key customer and supplier procurement and legal functions:Other Responsibilities: • Supported sales and bid teams in completion of tenders and prospect queries around contract and service terms, and drafted contract stacks for managed service and bespoke agreements• Produced management reports on the status of pipeline and in progress contractual engagements for revenue forecasting, and highlighting and mitigating business risks in complex engagements.• Defined and maintained accurate and templated contract documentation for all standard service offerings, and operated a continuous improvement programme based on external and internal feedback• Owned and improved operational efficiency of contract definition to closure, automating where possible for volume break / fix services allowing customer engagements to be easy and efficient for all• Supported operational business integration of new acquisitions from a contractual, commercial and process perspective across internal systems and contractual documents• Worked with Commercial, Compliance and Information Security on ensuring business models, policies, accreditations and services are reflected in contract terms and existing customers are transitionedAchievements: • Cost of living mitigations • Contract process automation• Acquisition integration • Strategic supplier programme• Electronic signature • Service “brand” alignment

Led, managed, and developed team members within the Commercial and Solutions Architect function. Developed and maintained service pricing / cost models, proposal collateral and contract documentation for all managed service offerings:Other Responsibilities: • Review and signoff of proposals and tender responses where a non-standard solution or commercial offering was included• Assisted Sales in a customer facing role in the closure of complex opportunities from a commercial and contractual perspective• Drafted and negotiated contract packs for new customers / services and completion of addendums to existing contractsAchievements: • Automated Solution Quotation Tool • Managed Service Pricing Model• Pre-Sales Team Multi-Resource Team • Data Protection / GDPR

Supported sales in winning managed services opportunities including leads qualification, requirements gathering and workshops. Liaised with technical and other internal teams to deliver approved and commercially viable standard and bespoke solutions / proposals:Other Responsibilities: • Generated responses to received ITT’s, RFI´s and RFP’s as approved for bidding by the business• Produced high level designs and other required documents for internal handover to delivery and projects