David H. Email & Phone Number

Leeds, England, United Kingdom

Senior Microsoft 365 and Modern Work specialist focused on the technical delivery aspects of Modern Workplace solutions

Leeds, England, United Kingdom

Following my promotion to Senior Infrastructure Consultant, I worked as a Microsoft 365 and Intune SME across a variety of private and public sector contracts providing expertise and an escalation point to colleagues in Managed Services and cloud project deliveries.

Leeds, United Kingdom

I joined Netcompany as an Infrastructure Consultant and worked in Managed Services supporting the delivery of various public and private sector contracts with a focus on Microsoft 365 and Modern Workplace solutions

Leeds, West Yorkshire, United Kingdom

My role involved the progression and resolution of escalated BAU incidents (remote/on site asappropriate), technical projects and ad hoc queries from BTP colleagues at stations and divisionalheadquarters in the North of England (as well as elsewhere when needed).I was focused on the resolution (both reactive and proactive) of problems throughout the informationsystem lifecycle, including classification, prioritisation and initiation of action, documentation of root causes… Show more My role involved the progression and resolution of escalated BAU incidents (remote/on site asappropriate), technical projects and ad hoc queries from BTP colleagues at stations and divisionalheadquarters in the North of England (as well as elsewhere when needed).I was focused on the resolution (both reactive and proactive) of problems throughout the informationsystem lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents.I was embedded at the Area Headquarters in Leeds as part of the Desktop Support Team and out-based from the Technology department at BTP Force Headquarters in Camden, London Show less

Leeds

I worked as part of a team of technicians for a Microsoft Gold Partner, remotely supporting andtravelling to customer sites where necessary a variety of small businesses (SMEs) using MicrosoftTechnologies such as Server 2012, Windows 8, Hyper-V, Office 365, Lync, Dynamics CRM andBomgar Remote Support tools.- Taking calls from clients and troubleshooting their issues remotely and on site- Taking responsibility for the raising of cases via telephone and email and the… Show more I worked as part of a team of technicians for a Microsoft Gold Partner, remotely supporting andtravelling to customer sites where necessary a variety of small businesses (SMEs) using MicrosoftTechnologies such as Server 2012, Windows 8, Hyper-V, Office 365, Lync, Dynamics CRM andBomgar Remote Support tools.- Taking calls from clients and troubleshooting their issues remotely and on site- Taking responsibility for the raising of cases via telephone and email and the management and resolution of them through to resolution- Dealing with business critical issue on Windows servers- Carrying out project work such as server deployment and migration- Discussing requirements with customers and producing specifications and quotations- Visiting customer sites in order to resolve issues in person- Providing technical resolutions for escalated cases from 1st Line colleagues Show less

Leeds, England, United Kingdom

Senior site engineer, based at Temple Moor High School and Science College

Leeds

After a TUPE transfer to RM, I continued my IT Support role at City of Leeds School while deliveringthe Leeds BSF contract. I provided a full IT Managed Service to a mix of new and existing secondaryschools within tight SLAs and KPIs. The service was managed from within Leeds by a core team of RMonsite support specialists, each predominantly based at one site and working as part of a locally based team. I also worked alongside Support Consultants and technical experts based at Head… Show more After a TUPE transfer to RM, I continued my IT Support role at City of Leeds School while deliveringthe Leeds BSF contract. I provided a full IT Managed Service to a mix of new and existing secondaryschools within tight SLAs and KPIs. The service was managed from within Leeds by a core team of RMonsite support specialists, each predominantly based at one site and working as part of a locally based team. I also worked alongside Support Consultants and technical experts based at Head Office as points of escalation. My role involved direct interaction with customers ranging from major stakeholders to students in a busy day-to-day environment.Key responsibilities• Carrying out routine and ad hoc network management tasks • Respond to incidents logged by the customer • Management of incidents to resolution for any network and equipment failures covering software, hardware and infrastructure problems as defined by the service level agreement.• Identifying areas for improvement, implementing local low level improvements in a timely manner. • Carry out hardware fault diagnosis, including the repair of IT systems, down to modular level and occasionally component level • Ensure that all systems used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes. • Know and understand the IT Service Delivery targets for the contract and be proactive in ensuring that these are achieved, taking actions to rectify if customer expectations are not met. • Work in an advisory capacity to understand customer satisfaction needs and act as initial contact for escalations and customer issues. Show less

Leeds

I worked as an ICT Technician at City of Leeds High School under the Network Manager. My dutiesincluded providing desktop support for staff and students, troubleshooting hardware and softwareissues, installations, liaising with 3rd party contractors, and maintaining the network. I was also involved in the initial setup of the network at the school’s sister school Co-Operative Academy (previously Primrose High School).

Leeds, United Kingdom

I worked as an IT support professional at the Leeds City Learning Centres under the guidance of theSystems Manager for Derek Fatchett CLC. My duties included providing general IT support for bothstaff and visitors to the CLC, troubleshooting hardware and software issues, setting up resources, and creating system images with Symantec Ghost. I also acted as a teaching assistant as part of a CLC-supported project/course.

Wetherby, West Yorkshire

During the summer, I worked as a Junior Developer as part of the development team on Hydra, which istheir flagship Project Management Suite.

Information Systems

Gcse & A-Level

4 x A-Levels, 'B'-'D' grade inc Maths, Sociology and Drama 10 x GCSE, 'A-C' grade inc Science (Double Award), Maths and English Language.