As a Switch Technician at WiaTel, I oversaw the provisioning, maintenance, and troubleshooting of a Ribbon C15 Compact Soft Switch.• I facilitated the delivery and maintenance of voice, data, and cable TV services for an FTTH provider.• I handled the installation, provisioning, and repair of Calix, Brocade, ADTRAN, and Cisco network equipment.• I troubleshot voice and data services for residential and business clients.• I conducted onsite discovery meetings with clients.

As a member of a Salesforce professional development program, learn and explore best practices by actively participating in live workshops • Conduct requirement gathering sessions and create solution documentation to guarantee successful project delivery• Engage in weekly meetings to review Salesforce configuration updates and new enhancement prioritization, using this information to determine the next steps • Train end-users by providing documentation and leading workshops to ensure understanding and user adoption• Utilize email templates and alerts and create automation, including process builders and flows, to solve business needs• Strengthen the security of a Salesforce org by adequately structuring and monitoring profiles, permission sets, roles, and sharing settings• Focusing on the user experience, design dynamic lightning record pages, and streamlined page layouts to maximize efficiency