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David H. Email & Phone Number
CXOne and inContact Systems Product Owner
at
US MED
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
CXOne and inContact Systems Product Owner
Location
Land O' Lakes, Florida, United States
Company size
Who is David H.? Overview
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Quick answer
David H. is listed as CXOne and inContact Systems Product Owner at US MED, a company with 223 employees, based in Land O' Lakes, Florida, United States. AeroLeads shows a matched LinkedIn profile for David H..
David H. previously worked as CXOne/inContact Systems Product Owner at Us Med and Global Tier 3 Technical Support Engineer at Ringcentral. David H. holds Full Stack Web Development Certification, Computer Software Engineering from Free Code Camp.
Company email context
Email format at US MED
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US MED
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Profile bio
About David H.
I am an engineer who thrives on tackling complex problems and enjoys thinking outside the box. With a passion for programming, I am driven to find innovative solutions, even when faced with seemingly impossible challenges. As a motivated and independent professional, I take great pride in delivering projects on time and exceeding expectations.Working collaboratively with a team of talented engineers is an immensely rewarding experience for me. I believe in the power of collective knowledge and enjoy leveraging our combined expertise to tackle intricate systems and achieve outstanding results. Throughout my career, I have honed my ability to effectively communicate technical concepts by translating them into easily understandable language for customers, and vice versa.Overall, I am a dedicated engineer who embraces challenges, values teamwork, and consistently delivers high-quality work within established timelines.
Current workplace
David H.'s current company
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Us Med
9 roles
David H. work experience
A career timeline built from the work history available for this profile.
Cxone/Incontact Systems Product Owner
Current
Oct 2022 - Present
Global Tier 3 Technical Support Engineer
- Dedicated technical escalation point and team lead for ~1000 member global support organization including Technical Account Managers, Tier I, and Tier II Enterprise Engineers
- Manages and monitors the global outage notification system and alerts all employee personnel of outage statuses
- Conducts daily 1:1s with members of support by providing coaching and technical expertise on best practices toresolve complex cases
- Takes ownership of escalated cases from TAM's, Tier I & II to drive fast resolution for strategic accounts such as RedHat, Scholastics, and Public Storage.
- Creates, maintains, and improves internal processes to assist RingCentral's evolution in the Contact Center platform
- Leverages network performance monitoring tools to trace, isolate and resolve connectivity issues
Jan 2021 - Oct 2022
Senior Implementation Manager
- Managed the execution of multiple, simultaneous implementation projects of large Enterprise Contact Center customers while meeting budget, timeline, and scope
- Provided technical architecture leadership, analysis, design, development, and enhancement
- Developed models and scalable implementation processes that were adopted by Professional Services to save time and money
- Provided technical mentorship for new and existing Implementation Managers
- Partnered with Sales to lead technical discussions with key prospects and deliver proof of concepts
Jan 2018 - Jan 2021
Software Developer
- Implement and manage all inContact systems.
- Development of company’s front end websites, using HTML/CSS and JavaScript.
- Assist in management of lead database system and importation of leads into multiple inContact dialers.
Oct 2016 - Jan 2018
Implementation Team Lead
Frontline Call Center & Services
- Trained new hires on how to be subject matter experts of the inContact platform
- Developed implementation methodology (BRD's, scoping process)
- Delegated projects to Implementation Managers to ensure the right fit for IM's and customers alike
- Oversaw Implementation Managers' projects to ensure scope and timeframes were met within budget
Jul 2016 - Nov 2016
Implementation Manager
Frontline Call Center & Services
- Assisted inContact/internal sales team with presale scoping and demonstrations
- Managed multiple clients simultaneously from start to finish by implementing them in a timely cost-effective way
- Integrated client systems with the inContact platform (Zendesk, Salesforce, NetSuite, ZoHo, Trilio, RingCentral, etc.
- Set up Inbound IVRs, ProActive XS Dialers, Outbound Call/Dialer Scripts, and Self-Service IVRs
- Provided guided agent scripting and created documentation of Contact Centers
- Trained customer admins and end users on inContact and supported clients post Go Live
Jun 2015 - Jul 2016
It Team Lead
Hillsborough County Supervisor Of Elections
- QA/Certify all election equipment for all 500+ voting precincts of Hillsborough county
- Trained technicians on equipment function and utilization
- Create documentation and Quick Reference Guides for critical job functions of the IT team during elections
- Set up and support 20+ voting sites for 2 weeks during early voting
- Lead the IT Support effort for all 1500+ poll workers
Jun 2014 - Dec 2014
Tier 3 Support
- Assist customers with first time computer setup.
- Remote desktop support for any and all problems they encounter.
Jun 2013 - Jun 2014
3 education records
David H. education
Full Stack Web Development Certification, Computer Software Engineering
Free Code Camp
A+ Certification, Software & Hardware Troubleshooting
Tech Skillz
Diploma, Pc Support 1, 2, 3
Alonso High School
FAQ
Frequently asked questions about David H.
Quick answers generated from the profile data available on this page.
What company does David H. work for?
David H. works for US MED.
What is David H.'s role at US MED?
David H. is listed as CXOne and inContact Systems Product Owner at US MED.
Where is David H. based?
David H. is based in Land O' Lakes, Florida, United States while working with US MED.
What companies has David H. worked for?
David H. has worked for Us Med, Ringcentral, Katch Llc, Frontline Call Center & Services, and Hillsborough County Supervisor Of Elections.
How can I contact David H.?
You can use AeroLeads to view verified contact signals for David H. at US MED, including work email, phone, and LinkedIn data when available.
What schools did David H. attend?
David H. holds Full Stack Web Development Certification, Computer Software Engineering from Free Code Camp.
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