I undertook VAT visits and checks on a wide range of VAT registered businesses in and around the West Midlands.

Tackled anti-social behaviour in a crowded and cosmopolitan part of London dynamically and responsively, by meeting and reasoning with the complainant and perpetrators, liaising with a range of other agencies, and where appropriate taking legal action to remedy serious problems. Administered tenancy changes in a professional and timely manner, being aware of and keeping up to date with the housing law underpinning policies and procedures in this area. Carried out viewings of… Show more Tackled anti-social behaviour in a crowded and cosmopolitan part of London dynamically and responsively, by meeting and reasoning with the complainant and perpetrators, liaising with a range of other agencies, and where appropriate taking legal action to remedy serious problems. Administered tenancy changes in a professional and timely manner, being aware of and keeping up to date with the housing law underpinning policies and procedures in this area. Carried out viewings of available properties, as well as subsequent tenancy sign-ups, being sure to project a professional and friendly first impression of Partners. Answered all correspondence, and returned all calls, in a prompt manner. Show less

Managed a six strong team of Tenancy and Income Officers, successfully ensuring that we met the Key Performance Indicators in all areas. Carried out regular one to one meetings, and annual appraisals, to ensure that each member of the team was aware of their level of performance. Ensured that computer systems were kept fully updated with tasks carried out by myteam, so that our performance could be accurately monitored.

Tackled anti-social behaviour in a crowded and cosmopolitan part of London dynamically and responsively, by meeting and reasoning with the complainant and perpetrators, liaising with a range of other agencies, and where appropriate taking legal action to remedy serious problems. Administered tenancy changes in a professional and timely manner, being aware of and keeping up to date with the housing law underpinning policies and procedures in this area. Carried out viewings of available… Show more Tackled anti-social behaviour in a crowded and cosmopolitan part of London dynamically and responsively, by meeting and reasoning with the complainant and perpetrators, liaising with a range of other agencies, and where appropriate taking legal action to remedy serious problems. Administered tenancy changes in a professional and timely manner, being aware of and keeping up to date with the housing law underpinning policies and procedures in this area. Carried out viewings of available properties, as well as subsequent tenancy sign-ups, being sure to project a professional and friendly first impression of Partners. Answered all correspondence, and returned all calls, in a prompt manner. Show less

The first point of contact for all callers and visitors to the office. Took down repairs issues, raised work orders, and monitored their progress, updating the customers at all times. Ensured that records of repairs orders were filed correctly.

Monitored sales orders for large telephone systems and ensured that they were delivered according to clients’ wishes.

Administered maintenance agreements for telephone systems, ensuring that computer records were fully up to date.