David Hague Email & Phone Number

Sacramento, Ca, Us

Folsom, California

• Provide support to all aspects of the IT service desk requests in a fast-paced high-volume environment.• Interact with employees and customers at the technical level, as required• Diagnose, troubleshoot and resolve Tier I and Tier II technical issues relating to hardware, software applications, peripherals and other computer equipment• Follow up on outstanding requests and ensure timely resolution• Install desktop hardware, software and peripheral components as required• Perform onboarding and maintenance of network user accounts and groups within Microsoft Active Directory and Office 365.• Perform maintenance and troubleshooting on printers, copiers, routers, switches, workstations, servers, phone systems, Wi-Fi systems, and IP phones• Perform site surveys to analyze hardware equipment installation needs• Perform site installations such as racks, switches, routers, computers, printers, and Access Points• Configuration of PBX and IP Phones• Configure, wipe, update and/or optimize Windows desktop systems• Set up, configure and troubleshoot Microsoft Office productivity suite.• Ensure compliance with all HIPPA and PCI regulations• Provide wireless network support for field-based users, including connectivity issues and VPN issues• Maintain and develop technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting

Folsom, California

- Perform validation of user data in order to provision application access rights as well as protecting the confidentiality, integrity and availability of company’s digital assets.- Use multiple standards and solutions for daily job duties: Active Directory, LDAP/ADLDS, SalesForce (RemedyForce), Oracle Identity Management Lite (OIM-Lite).- Administrator for proprietary Access and Identity Management software by managing user identities throughout their life cycle.- Digital Certificate Registration Authority (RA) Admin for three separate RAs.- Assist with internal and external users and Tier 1 & 2 support to resolve access or certificate related issues.

Folsom

- Administrator of mailboxes, distribution lists and public folders via the Exchange Admin- Utilized Remedy Ticket System (SalesForce) for incident management- Answered calls using the CISCO IP Phone system- Supported Microsoft Lync (with video calling and desktop sharing)- Experienced with VMware Horizon Client, Horizon 6 View Administrator and vSphere Web Client- Diagnosed, troubleshooted and resolved a range of software, hardware and connectivity issues.- Excelled in asking probing questions and researching, analyzing and rectifying problems.- Proven success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues, prioritize and escalate when required.- Managed User Accounts on Windows Platform (Creation, Deletion, Permissions, and VPN Access)- Account provisioning in Active Directory- Updated outdated Anti-Malware Patterns on company machines- Experienced with Windows Registry

Sacramento, California Area

-Answered telephones, conveyed messages.-Greeted visitors-Proofread records or forms-Coordinated and arranged meetings, prepared agendas, and reserves and prepares facilities.-Photocopied, collated and distributed correspondence, articles, reports, bulletins, etc.-Developed and maintained department filing systems.-Coordinated manager’s schedule and make appointments.-Ordered and maintained supplies, and arranged equipment maintenance-Referred questions and issues to others.-Educated students and staff regarding the BRN regulations and other nursing requirements-Enrolled students, audited files and ensured excellent compliance regarding WASC accreditation.

-Responsible for scanning, indexing and filing documents into student files-Trained and mentored new student workers-Assisted Advisors in obtaining transcripts and other required documents -Created and maintained college transcript spreadsheet for easy tracking

-Enforced FDA, State and Local regulations-Analyzed and updated standard operating procedures-Performed internal audits to ensure company is compliant with regulations

- NCOIC HHC Orderly, US Army Recruiter, Unit Motor Sergeant, Safety NCO-Spearheaded new Soldier enlistments in assigned zip codes; 30% increase over like period 2008-Responsible for over $1,000,000 worth of equipment-Conducted training for Soldiers in such areas as First Aid, Perimeter Security, Human Resources, Communications, Weapons, Code of Conduct.

Bachelor'S Degree, Computer And Information Systems, Concentration: Computer Forensics

Associate'S Degree, Computer Software And Media Applications