David Hales Email & Phone Number

Queen Creek, AZ, US

• Led cross-functional teams in the development and delivery of seven complex and innovative experiential learning programs, extremely reducing the time required for associates’ readiness to implement ADP’s.
• Accelerated Workforce Readiness Reduced the time from new hire to client implementation lead by 92% through the development of innovative experiential learning programs for associates working on ADP Lyric HCM.
• Boosted Readiness to Lead Increased associates’ self-reported readiness to lead implementations by 70% through strategic development initiatives, leveraging insights from subject matter experts and mentors.
• Optimized Efficiency & Cost Savings Achieved a 30% improvement in operational efficiencies and cost reductions by managing multi-workstream teams in the optimization and enhancements of program content, processes, and.
• Strengthened Stakeholder Support Elevated program support from moderate to very high by building and maintaining strong relationships with key stakeholders, ensuring ongoing engagement and program success

United States

• Managed cross-functional technical and non-technical teams to Implement ADP Comprehensive Outsourcing Services (COS) HCM enterprise solutions while ensuring alignment with client needs. Collaborated with clients to.
• Consistently High Client Satisfaction Attained a Net Promoter Score (NPS) of 8 or higher for all client implementations, showcasing excellence in client satisfaction and service quality.
• Proactive Risk Mitigation Actively identified and managed project risks, providing regular updates to stakeholders and implementing strategic risk mitigation measures.
• Ensured client satisfaction and met expectations Guided implementation teams of up to 15 technical and non-technical associates through all project phases—from initiation and design to development, validation, and.

Gilbert, AZ

• Spearheaded the creation of the Domain Office from inception into a fully operational organization, driving improvements in critical programs, technical capabilities, workstream processes, and methodologies. Directed.
• Global Program Leadership Launched a groundbreaking program in India, delivering comprehensive training, logistics, and procedures for ValueLabs Benefits Implementation Consultants and Project Managers, leading to.
• Strategic Onsite Leadership in India Collaborated directly with Executive Leadership to develop teams, operational strategies, and a high-performance organization. Oversaw the entire development cycle, addressing.
• Capacity Expansion Increased new business implementation capacity by 80% by initiating the Global Partner Program in India with ValueLabs, supporting and scaling international implementation teams.
• Executive Recognition Recognized by ADP Executive Leadership with a special award for exceptional leadership in developing, delivering, and managing the third-party implementation program

Greater Salt Lake City Area

• Led the implementation of enterprise-level HRIS (Human Resource Information System) SaaS (Software as a Service) solutions for complex, large-scale clients, collaborating closely with stakeholders to gather and.
• Appointed as an ambassador for ADP during a major acquisition, spearheading the design, training, and mentorship of Implementation Consultants in the Outsourced Benefits Administration (OBA) product implementation.
• Led a technical team of 5-7 consultants in the successful implementation of Health & Welfare Benefits Administration for dozens of large-scale clients, delivering an effective and scalable benefits administration.
• Consistently achieved a Net Promoter Score (NPS) of 8 or higher across all client implementations, reflecting outstanding client satisfaction and service quality.
• Served as a team lead and tier 2 support providing Just-In-Time training, resolving technical issues, and collaborating with product development to escalate issues, propose new requirements, and recommend process.

Ogden, Utah

Responsible for the overall creative direction, production, and management of a television show for NBCUniversal Media Group Syfy Channel. Hired and managed 140+ individuals and oversaw the writing, casting, budgeting, logistics, schedules, and day-to-day operations.

Greater Salt Lake City Area

Supervised a global team of 15 software developers and data engineers. Directed customization and implementation of an enterprise-level business application suite in the direct selling and home shopping industries. Established timelines and milestones for key project deliverables, and ensured client requirements were met on time and within budget.

Greater Salt Lake City Area

Responsible for the production of a feature film from initial concept development through production and post-production, ensuring the project stayed on budget and on schedule. Hired and managed a cast and crew of 160+ individuals. Coordinated with writers, directors, actors, and crew, handling logistics, schedules, budget, and distribution to over 400.

Provo, Utah Area

Led cross-functional teams in developing innovative internet products and services, including the wildly popular One World Online Connect™ ISP Service and the One World Online Store. Collaborated with senior leadership to strategize, plan, and execute product development and launches, while effectively allocating budgets, setting timelines, defining.

Orem, Utah, United States

Led the organization in creating the world’s most innovative and highly acclaimed computer-based training programs. Drove revenue growth and market expansion by designing and executing strategic sales and marketing initiatives, including a significant partnership with Microsoft to integrate our training with their flagship products. Oversaw global.