Service Desk Analyst
G4S
Newcastle Upon Tyne, United Kingdom
♦ Support and action service requests and the incident management of IT System dependencies, by accurately capturing and logging details from telephone, email and direct customer interaction♦ To offer first line support to G4S Business and associated systems, inclusive of Hand Held mobile devices, Tablets and Mobile phones ♦ Use of remote access tools to assist resolve issues for head office desktop and laptop users♦ Complete all documentation as required, tracking and monitoring of incidents and Work Orders♦ Assist in supporting the companies Desktop, Laptop, Tablet and Mobile environment.♦ Assist in configuring and installing desktop, phone and office moves and dependent network patching.♦ Assist in the Migration from Outlook mail to Google mail.♦ Set up of and the administration of Accounts using Active Directory and Google.♦ As a member of a team operating on a daily Rota, be responsible for undertaking daily coordination activities and liaise with G4S external customers and their representatives.♦ Assist with ad hoc project work and duties as and when required. ♦ Coordinate service requests and liaise with external Third Party Helpdesk and Support Systems.
