Management Training And Development
Current•Led the programme management of 1st and 2nd Level Supervisor programmes to support FCA Authorisation project and improve business performance. Including the initial and ongoing development of trainers and validators to support programme, scheduling, reporting and annual re-validation process, •Designed and led a coaching and validation programme for mentors across the thinkmoney business area to increase mentor performance. •Designed and led a programme of Ownership and Communication across the entire IT area. Results have shown a series of on-going action plans to increase team’s performance within IT and with their internal customers.•Recruitment of L&D partners to support Think Insure and evolving direction of L&D function.