David Hamilton Email & Phone Number

Barclays Technology Centre, Cheshire, UK

Digital Growth Grant propositional owner. Responsibility on behalf of UK Govt to deliver the Digital Growth Grant outcomes of:1. Delivering support services to the digital sector2. Growing regional support networks for uk tech start and scale ups3. Ensuring Tech Founders and firms can access digital entrepreneurship and funding readiness training 4..

Knutsford, Cheshire, United Kingdom

Cheshire, UK

• Head of Digital Engagement Mar 2013 to-date: Barclays Bank Key Responsibilities
• Support Small & Medium Enterprises leverage Digital to grow their business.
• Build, mobilise and manage the most Digitally Savvy workforce in UK Retail.
• Drive adoption of the Barclays Digital Product set.
• Create a Culture of Digital Innovation & engagement.
• Deliver a programme of Social Good. Positioning Digital at the heart of a CSR programme,

Cheshire, UK

• Head of Frontline Help Operations Mar 2010 to Feb 2013: Barclays BankKey Responsibilities
• Position Digital Engagement at the centre of the business.
• Implement Search (SharePoint 2010) into Barclays Retail Bank.
• Identify volume business processes ripe for digitisation.
• Migrate internal Colleague Help to Digital Self Help.

Cheshire, UK

• Counter Servicing Manager Mar 2008 to Feb 2010: Barclays BankKey Responsibilities
• Deliver Best in Class Counter Service for Barclays Corporate Bank customers within the Barclays Retail Branch Network.
• Increase Counter Servicing satisfaction and reduce Counter Servicing complaints.
• Manage the monthly cost profile of Counter Servicing for Corporate Bank with an ETA budget responsibility of £80 million
• Grow and develop a team of regionally based Service Consultants.Achievements Delivered a Number One ranking for Corporate Bank Counter Service from an inherited position of No. four; Counter Service compared against.

Cheshire, UK

• Operational Implementation Team Manager Feb 2007 to Feb 2008: Barclays BankKey Responsibilities
• Manage implementation of the Medium Business Target Operating Model (TOM).
• Delivery of a seamless transition of 200 roles within agreed timescales and to the required control and quality requirements in adherence to Prince 2 methodology.
• Maintain tight control on all project costs to maximise spend value.
• Ensure commercially realisable benefits base lined, documented and locked in to operational budget.Achievements Successful migration & centralisation of servicing activity from 54 geographical sites to 7 regional.

Cheshire & Mumbai, India

• Offshore Operations\ Implementation Manager Nov 2003 to Jan 2007: Barclays BankKey responsibilities
• Implementation & Operational Management of multiple Telephony & Back Office operations at Intelenet Global Services BPO (offshore supplier), Mumbai/Chennai India.
• Responsibility for building strong UK and Offshore stakeholder relationships.
• Operationally manage and deliver service and quality levels against agreed financial / head count budget.Achievements Total of 16 months spent offshore Implementing & operationally managing175 FTE across three.