David Hampton Email & Phone Number

Conshohocken, Pa

Key member of the project team that converted the State of Delaware Division of Corporations from a mainframe to a web based distributed system.Primary responsibilities include all of the following:- requirement gathering - online help construction- primary trainer responsible for over 200 internal and external users- ongoing build testing- automation testing management

Wilmington, Delaware

Contracted to gather requirements for the global expansion of the Chase help desk in India and Hong Kong. Primary responsibilities included the use of standard UML methodology to convert legacy documentation into current standards for the conversion of the mainframe to a new proprietary web based ticket resolution system.

Wayne, Pa

Managed different aspects of Epitome’s core application analysis including UI consistency, new client requirements, training, and user documentation. Primary tools included FrameMaker, RoboHelp,and Visio.

Deptford, Nj

Authored test summary document (RFID pilot) for client compliance to Wal Mart supply chain standard. Created 2 new RAD project user guides, release notes, and installation guide for ILS (Intelligent Library Systems) department.Edited, built, and helped write online help using RoboHelp for new release of Checkpoint Access Control product.

Frazier, Pa

Authored and managed the Corporate Outage Report, a report that is sent every 2 hours to the top 430 Wyeth IT executives concerning IT outages and application roll-outs or changes. Gathered first run requirements for the Help Desk KnowledgeBase system and conversion to Knowlix. Managed client communication team.