Working in collaboration with Operational and Client stakeholders in order to deliver Training and learning strategy/Quality framework and deliverables. Lead and promote a culture of team work and high performance aligned to Boots culture within the Trainer/Project Trainer model Ensure team development and performance meets business expectations utilizing all local and global tools in order to ensure this is embedded.Leading by example by delivering Induction training to our agent population as well as working closely with stakeholders. Proactively promote the direct and indirect impact of Training to the wider business ensuring that training materials and methods are reviewed and fit for purpose.Engage and motivate team members to perform at a consistently high level through providing regular feedback, setting clear expectations Weekly/monthly reporting requirements to internal /client stakeholders, including presentation delivery in business reviews as required.Commercially aware and understand the contractual elements of the campaign relevant to my role.Strategic in my approach but also able to be involved in tactical deployment.

Seconded Recruitment Manager

Responsible for design and delivery of induction programmes for both new and existing advisors, including customer service and technical role requirements.  I have a Strong interface into Operations, Recruitment and workforce management. To ensure consistent results are being delivered and in line with the client’s expectations, whilst offering new initiatives and ideas to further develop the training material offered to the client.

• Accountable for delivering new join training to the new join population• Accountable for ensuring new trained colleagues reach performance benchmarks, before they can be released to the team• Accountable for leading the graduation bay, ensuring all efficiency targets are met and each individual delivers a high level of quality care

Accountable for delivering an end to end customer experience that delights and retains customer business Identified quickly as top performer, recognised and trusted to coach and support new joins and tenured advisors in the team. Scoped and delivered a new improved process to enable the team to reduce talk time when dealing with 3rd party suppliers.