David Handoko Email and Phone Number

I am working at PT. Xapiens Teknologi Indonesia moved from COTS Application Support to Odoo Ops Functional Consultant with responsibilities:• Do the enhancement request from user by create CR (Change Request) form and coordinate with Odoo Developer.• Check and test reported issue in odoo function then provide the solution or escalate it to developer team to check the function.• Do the Service Transition process from Project Team to Odoo Ops Team and make sure all documentation are completed.• Do the weekly checkpoint meeting with Odoo Ops Team and update report all task/joblist to Odoo Ops Team Leader.• Coordinating and assisting users to help design new module implementation requests in odoo.• Create an odoo user guidance documentation.

I am working at PT. Xapiens Teknologi Indonesia moved from Service Desk Officer to COTS Application Support for support Commercial-Off-The-Shelf Engineering/Mining software as act. Leader in Indika Energy Group and subdiaries with responsibilities:• Coordinate with vendor/3rd related party to escalate the problem in application server or setup new application server.• Manage all engineering/mining application and make sure all system and application working properly on user side.• Manage Licensing apps using network license and all license key, coordinate with engineering/mining app PIC for renewal license or brought license to make sure all application registered with license.• Monitoring all services for all server application for all Indika Energy Group and subsidiaries to alert COTS team to handling application failure as soon as possible. Then, share the monitoring report to ITSM Manager to collect data and produce it as Monthly Report to CEO.• Calculate FTE (full time equivalent) COTS App Support Team based on total tickets/cases.• Create COTS Application Inventory list including IP, server hostname, database server, and dependencies system in each application server.• Create documentation of Knowledge Track Management.• Liaise with ITSM Manager to do budget plan for COTS application team.• Create complexity matrix docs and liaise with ITSM Manager for every COTS application based on Manage Service Contract.• Provide solution and insight in every users consultation for COTS software.• CreateIncident Report documentation for every incident cases in COTS Application Support team• Manage COTS team performance in KPI and ensure all objective performance targets are achieved.• Make sure Service transition process are smooth and clear from Project Team to COTS Application support team• Liaise with all team leaders to create Operation Level Aggreement (OLA) as documentation for Manage Service Department to estimate man-hours for every case/ticket.

I am working at PT. Xapiens Teknologi Indonesia starting as Service Desk Officer for PT. Tripatra Engineers and Constructors with responsibilities:• Troubleshoot and resolve Hardware and Software Issues.• Troubleshoot and resolve Operating System Issues (Windows & Mac).• Handle VIP and VVIP (BoD) user and troubleshooting the issue• Setup Video Conference and Audio Conference• Assist every PT. Tripatra Events and coordinate with several team (such as network, device, and so on) to make sure the events working well.• Setup Laptop/Desktop for New Joiner.• Perform post-resolution follow-ups to help request.• Initiate to setup monitoring tools (PRTG Tools) to help Service desk team monitoring all services in PT. Tripatra and follow up to technical team to resolve the issue.• Create and Record Service Desk problem in Incident Report

I am working at PT. Tata Consultancy Services Indonesia for project PT. Golden Energy Mines (Sinarmas Mining) as IT Service Desk, and below is my responsibilities:• Troubleshoot and resolve Hardware and Software Issues.• Troubleshoot and resolve Operating System Issues (Windows & Mac).• Handle VIP and VVIP user and troubleshooting the issue• GSuite Administrator, Responsible to manage gmail for create, suspend, delete, create email group, setting email routing, Gsuite Reporting, etc.• Setup Video Conference and Audio Conference• Perform post-resolution follow-ups to help request• Printer Manage Services - including setup, troubleshoot and resolve the issue• Setup Laptop for New Joiner.• Manage Active Directory – for Create new account, Delete, Update data account, etc.• Record and track document Service desk request problem - solving process, including a successfull and unsuccessfull decision made, and action to be taken.

Initial Learning Program Tata Consultancy Services