Business Analyst
➡️Ensured successful implementation and integration of company products and services into client systems, customizing solutions to enhance compatibility with existing T2 software, creating databases, and setting up APIs—proficient in Microsoft Office Suite, Crystal Reports, SQL Developer, and Postman➡️Served as subject matter expert and primary analyst for mobile enforcement product, collaborating with engineering to standardize Postman workspace for analysts, configuring databases for dozens of universities and municipalities, and troubleshooting implementation processes with third-party installers➡️Spearheaded rollout of "Scan to Pay" feature as sole analyst, working closely with customers to configure ticketing systems, customize website branding, and conduct product demonstrations➡️Collaborated with engineering to resolve integration errors with API following Genetec update, standardizing troubleshooting procedures through Postman to streamline support process for colleagues➡️Led implementation of mobile enforcement and LPR projects for 30+ schools and municipalities, including both small community colleges and City of West Hollywood, ensuring deployment and operational efficiency