• I partnered with DoD business and process owners, subject matter experts, and other keystakeholders to deliver one of the largest single Microsoft 365 collaboration and productivity environments• I worked in classified spaces to assist DoD entities to resolve Office 365 and server issues during cloudmigration, maintain compliance, integrate best security practices, build test labs, and proactively enable end user adoption and M365 consumption.• I conducted professional technical training for customers to utilize M365 tools to become more efficient and effective within their workplace. Adapted trainings to fit the customer’s unique business needs.• I conducted critical incident response and support, covered down to assist global support teams during the onset of the pandemic helping companies around the world overcome critical business and technology issues and continuity of operations.• I mentored colleagues in tech-based information sharing and to help pass business required technical exams, connecting them with others with similar situations to create study groups.• I am a Team Advocate on internal Microsoft team, as an advocate for my peers to escalate concerns anonymously to senior leaders and help drive changes within the organization. • I worked with communities in the Federal space as part of the Diversity and Inclusion program to improve awareness around invisible disabilities with special focus on topics of neurodiversity. • Researched, tested and implemented best practices for client environments• Built, secured and maintained lab environments for testing resolutions for client issues• Wrote Standard Operating Procedures and Policy for client networks• Wrote and implemented best practices• Developed and taught intellectual property to educate client personnel

Microsoft Software and Systems Academy (MSSA) is an intensive, full-time, 18-week program that includes academic and technical training, certification testing and practical exercises aligned to meet urgent industry needs for Information Technology professionals. The program combines college accredited academics and hands-on training, with the goal of preparing transitioning service members (Veterans) for technical opportunities at Microsoft and their partners.Obtained the Microsoft Technology Associate (MTA 98-367) certification for Security Fundamentals as a pre-requisite for the Microsoft Software and Systems Academy (MSSA). This cyber security focused course was developed by Microsoft in partnership with Embry-Riddle Aeronautical University’s National Center of Academic Excellence in Information Assurance and Cyber Defense with the Department of Homeland Security.• Foundational knowledge and learning geared towards achieving SSCP• Developing Secure Windows Server 2016 and Network Security skillsets • Learning basics of intrusion detection and prevention• Learn situational awareness of network intrusions, security events, data spillage• Learn how to conduct security audits in effort to safeguard against unauthorized access to an organization’s data• Learning cyber security response basics including monitoring, analyzing, detecting, and responding to Cyber events and incidents within information systems and networks • Foundational knowledge on testing, implementing, deploying, operating, maintaining, and administering infrastructure hardware and software required to effectively manage organizations Cybersecurity operational services

Served in multiple customer-facing, high operational tempo environments while often navigating ambiguous and complex situations across various assignments while serving 10 years (5 years active, 5 years reserve) in the US Army. Provided solutions to issues that enhanced quality services, project goals and customer experience.• Managed six unit training rooms, maintaining, and deploying readiness databases to leadership and briefing senior leadership and staff three times weekly. Designed advanced training and operational readiness tracking system for large-scale US Army transportation organization, leveraging automation in place of manual data entry, while streamlining and creating efficiencies in operational processes and procedures.• As Operations Manager, coordinated with multiple foreign diplomats, NATO allies, multiple U.S. militarybranches, local military assets, and civilian contractors, to coordinate sensitive movements throughoutvarious countries in Eastern Europe and to ensure diplomatic clearances were properly processed. Ledcommunications and coordination planning for successful for 2016 Inauguration Parade event, liaised with senior department officials for screening and personnel movement.

Public and Alumni Relations Raise funding for scholarships and university eventsPromoted university programs

Assisted current and prospective students with university related issuesPromoted university events, projects, and community outreach