An Analytics and HR professional focused on driving, measuring, and providing actionable insight into employee engagement. Responsible for leading teams who support our HR organization and help drive success. We provide greater insight and business intelligence by: - Implementing predictive analytics - Building data warehousing- Enhancing overall data analysis- Reporting on HR metrics- Building executive dashboards

Managed a team of analysts/MBAs performing a wide variety of analysis to support strategic direction for the airline reservations performance with a goal of running all domestic & international call center operations with more satisfied customers, lower operating costs, and higher revenue per customer. Responsible for overseeing workforce optimization and leading analysis of various business and financial strategies.

Led team responsible for short, medium and long term manpower and operational planning. Managed workload forecasting, agent scheduling, staffing analysis. Project managed efficiency based initiatives.

Used innovative business initiatives to strategically improve efficiencies, while being responsible for operational management and analytical insights surrounding airline reservations call center. Projects included developing predictive models, performing root cause analysis, designing time & motion studies, and using other analytical methods to optimize customer service levels.

Performed Marketing Research and other marketing functions for private food manufacturing company with over $4 billion in annual sales.Designed and implemented research project including: interviewing industry executives, designing surveys, collecting data, analyzing results, and preparing final report for the executive committee.