David Harrah Email & Phone Number

Charlotte, North Carolina

Charlotte, North Carolina (Onsite As Requested)

Providing onsite support, server upgrades, design and detailed documentation to cable MSO's and thier vendors. VMWare solutions, Linux and Unix upgrade and administration, Video On Demand platform upgrades etc.

Charlotte, North Carolina Area

Planning and Method of Procedure creation for all CISCO DNCS and EC activities.With Cisco deployment teams, assisted in successfully upgrading all Legacy TWC and L-Charter/Spectrum V890 Systems to EC6.0/7.0 platforms.Restructured multicast data flow to the edge for all EC systems.

Charlotte, North Carolina Area

Sr. Systems Engineer• Sr Systems Engineer for the Application Center of Excellence where I have been a part of the Analytics team for some time, responsible for trending data and investigating ongoing issues that plague our VOD product. I am now a lead in the support group working closely with my peers to resolve issues without escalation to PES or our vendors. Now that we are ACOE, we are supporting not only the “back office” equipment, but are now supporting the systems to the edge… Show more Sr. Systems Engineer• Sr Systems Engineer for the Application Center of Excellence where I have been a part of the Analytics team for some time, responsible for trending data and investigating ongoing issues that plague our VOD product. I am now a lead in the support group working closely with my peers to resolve issues without escalation to PES or our vendors. Now that we are ACOE, we are supporting not only the “back office” equipment, but are now supporting the systems to the edge, including SBM, USRM, Netcrypt, and QAM.• Used analytical data obtained to identify issues and implement necessary changes or fixes to code and/or design to resolve.• I have been training all new hire employees on topics ranging from cable 101 to Complex Offerings.Environment: Currently supporting VOD, SDV, Start Over, DNCS, DAC, across the Time Warner Cable footprint. Resolving issues remotely from Charlotte or traveling onsite as needed to resolve complex issues and train other Support Engineers.Products we support:All Client Set top boxes, Digital Broadcast Video, Switched Digital Video, Video On Demand, Start Over, Look Back, Content Distribution – Asset Management System – Business Management system – Package Media Gateway – etc.., TWCTV, Caller ID on TV, Multi Room DVR, Upsell, Advanced Search , RDVR, HNAV, MIWOM Show less

Charlotte, North Carolina Area

Support Engineer• Support Engineer for the PES group out of Denver as a Tier 3 escalation point for the AVSO group in Charlotte as well as all systems supported by TWC. We supported the team with in depth troubleshooting, analysis and resolution of all back office issues. In this role, I have traveled throughout TWC footprint to train ISG personnel on the Mystro Back Office.• Requested to step back to the AVSO team where I could work hand in hand with my peers. I continued to be… Show more Support Engineer• Support Engineer for the PES group out of Denver as a Tier 3 escalation point for the AVSO group in Charlotte as well as all systems supported by TWC. We supported the team with in depth troubleshooting, analysis and resolution of all back office issues. In this role, I have traveled throughout TWC footprint to train ISG personnel on the Mystro Back Office.• Requested to step back to the AVSO team where I could work hand in hand with my peers. I continued to be an escalation point for AVSO but working directly for AVSO management. Environment: Supporting VOD, SDV, Start Over, DNCS, DAC, across the Time Warner Cable footprint. Resolving issues remotely from Charlotte or traveling onsite as needed to resolve complex issues. Onsite training on all Mystro Back office products for ISG Engineers in the Northeast and LA. Assisted with onsite implementation and planning for the Austin DNCS migrations. Assisted with onsite planning and implementation for the Dallas MIWOM project.Products we support:All Client Set top boxes, Digital Broadcast Video, Switched Digital Video, Video On Demand, Start Over, Look Back, Content Distribution – Asset Management System – Business Management system – Package Media Gateway – etc.., TWCTV, Caller ID on TV, Multi Room DVR, Upsell, Advanced Search , RDVR , MIWOM Show less

Senior Technical Analyst• Senior Technical Analyst - responsibilities include providing support for all of TWC’s digital Video products, as well as deployment of new software, firmware, code and architecture. An escalation point for our Technical Operators and Analysts as well as share the knowledge I have with anyone who will listen. • Worked with development team on the configuration and launch of the MSB network to multiple divisions. I am most recently a member of the NVS… Show more Senior Technical Analyst• Senior Technical Analyst - responsibilities include providing support for all of TWC’s digital Video products, as well as deployment of new software, firmware, code and architecture. An escalation point for our Technical Operators and Analysts as well as share the knowledge I have with anyone who will listen. • Worked with development team on the configuration and launch of the MSB network to multiple divisions. I am most recently a member of the NVS Team.• With the launch of advanced advertising (EBIF), I became the SME for our team on all things EBIF.Environment: Supporting VOD, SDV, Start Over, DNCS, DAC, across the Time Warner Cable footprint. Resolving issues remotely from Charlotte or traveling onsite as needed to resolve complex issues. Denver to learn and implement MSB rules for RDVRProducts we support:All Client Set top boxes, Digital Broadcast Video, Switched Digital Video, Video On Demand, Start Over, Look Back, Content Distribution – Asset Management System – Business Management system – Package Media Gateway, TWCTV, Caller ID on TV, Multi Room DVR, Upsell, MIWOM Show less

Systems Engineer• System Engineer I in the Charlotte Division. Support, design and implementation of all products.• VOD, from catcher to distribution, including Tandberg AMS, BMS and Mystro BMS. • DNCS upgrades (set top code, emergency patch’s etc.), MAS upgrades (set top software, Mystro testing and implementation)• SDV, Caller ID, and all products currently offered at TWC Charlotte. I have been working on VOD/Start over deployment preparedness for all hubs throughout the… Show more Systems Engineer• System Engineer I in the Charlotte Division. Support, design and implementation of all products.• VOD, from catcher to distribution, including Tandberg AMS, BMS and Mystro BMS. • DNCS upgrades (set top code, emergency patch’s etc.), MAS upgrades (set top software, Mystro testing and implementation)• SDV, Caller ID, and all products currently offered at TWC Charlotte. I have been working on VOD/Start over deployment preparedness for all hubs throughout the Charlotte Division Show less

Network Specialist/Headend Tech• Network Operations Specialist in September of last year. This is the same position as Headend tech but a different name. We are responsible for the satellite signals we receive, all the way to the distribution of the services to our customers. .• DNCS - Charlotte and Gastonia - adding or removing services, MQAM’s, QAM’s etc. • FCC testing, EAS configuration, deployment of new services, testing of existing services and all documentation.

Headend Technician I• DNCS installation, QAM’s, upgraded lasers and all equipment associated with our new digital product. . • PM for Headend relocation and “Master Headend” installation providing HSD and Digital services on a fiber ring architecture to numerous hub locations throughout the state.• design, engineering and the supervision of contractors for one primary hub location and the sole installation of two secondary hubs. This included all Excel, Word and Visio drawings,… Show more Headend Technician I• DNCS installation, QAM’s, upgraded lasers and all equipment associated with our new digital product. . • PM for Headend relocation and “Master Headend” installation providing HSD and Digital services on a fiber ring architecture to numerous hub locations throughout the state.• design, engineering and the supervision of contractors for one primary hub location and the sole installation of two secondary hubs. This included all Excel, Word and Visio drawings, design, documentation and implementation.• Sole responsibility of the Scientific Atlanta DNCS in a SARA environmentProducts we support:HSD, VOD, Digital and analog services. We were responsible for quality of video signals, FCC Compliance, and video transport equipment in the form of Sonet DT. VOD in the form of nCube servers. We were responsible for deployment and monitoring of VOD streams. Limited DNCS work with support from Scientific Atlanta. TWFanch Co 1. 1997 Charleston WV Mid-year 1997, I was promoted to Return Specialist. My duties as Return Specialist were to setup, balance and maintain the return networking of the outside plant. While in this position, I also had “other duties as assigned”, which included; Trunk splicing, new build construction, fiber splicing, forward and return signal balancing, and headend and hub return optimization.Charter Communications purchased TWFanch Co. 1 in late 1999.Time Warner Cable June 9, 1995 Charleston WVInstaller for Time Warner Cable. The duties of this position were to install, and or upgrade all available services in the customer’s home while providing the customer with all the information needed to enjoy their newly added cable services.Time Warner Cable merged with Fanch Company one in 97 to form TWFanch Co 1. Show less