Extensive experience in the commercial property and casualty insurance industry, with focus on premium audit and loss control. Managed national remote and local teams to deliver high growth and sustained results. Executed business strategies, developed and launched customer service teams, created audit and web-based products, managed phone and automated products dividion, reorganized sales department to improve relationships, and delivered numerous operational enhancements that drove productivity gains.Demonstrated success in managing field audit teams, including Quality, Training & Development. Business unit responsibility for national Operations team of physical and remote auditors. Oversight of Account Executive/Sales unit engaged in new account growth and partnership development.- Supported double-digit growth three years in a row by adding premium auditors and scaling management support.-Collaborated to develop a premium audit web portal, and to create an off-shore supplemental resource team to assist with processing of on-line audits.- Re-tooled virtual audit processes to respond to the 2020 pandemic, maintaining physical audit quality and driving productivity improvements.- Re-structured the Sales unit to focus on partner development and account growth.- Implemented reporting tools & KPIs to help teams use real-time data to manage results.

An experienced leader with a passion for driving results through operational discipline, process improvement, implementation of new business solutions, reshaping team expectations, project management, delivering exceptional customer service, and creating change to meet strategic goals. Proven results in managing a geographically dispersed workforce by motivating and empowering people to excel. A customer-focused leader with excellent communication skills that thrives in a team atmosphere. Development manager of a Dental Service Organization (DSO) responsible for creating and executing a strategic roll-out plan for DeNOVO expansion of the ImmediaDent brand. Developed processes to create a highly repeatable engine for growth, including a disciplined approach to market and site selection, lease negotiation and contracts, layout and design, equipment and supply formularies, vendor partnerships, bidding and construction, staffing, and marketing strategies. Partnered with internal and external teams to achieve goals, collaborating across departmental lines to ensure successful completion of projects on time and within budget. Delivered 14 DeNOVO practices in 4 years.Provided facility and equipment support to 34 locations, with emergency response for critical repairs. Implemented semi-annual preventive maintenance program for dental and mechanical equipment to extend equipment life, minimize downtime and reduce cost. Managed site security including burglar and hold-up alarms, access control, and video monitoring. Developed and maintained vendor relationships, including formulary for dental supplies and equipment. Negotiated contracts to leverage pricing and standardize service levels.Managed all real estate transactions, including new leases and renewals. Created standardized legal template to create more uniform language. Negotiated flat or reduced rates for 90% of facilities at renewal while modifying terms to provide better Tenant protection.

Business unit responsibility for 9 regional offices across 23 states including financial results, recruiting, human resource management, technical & automation support, client service and business development. Consistently exceeded objectives by motivating staff to elevate individual and team results. Drove service excellence and profit enhancement through workforce efficiencies, improved employee retention and expense management. Established and implemented operational best practices and governance processes, including automated management solutions. Managed integration of a new business acquisition, merging operations in 13 states. Transitioned employees and customers to new production systems and technology platforms. Led segmentation of product offerings into functional divisions to improve employee productivity and product quality. Assisted with development and launch of an innovative web-based premium audit product tailored to meet an emerging market need. Also developed a hybrid product to remotely gather information, bridging a gap between products. Established a National Customer Service Center as part of a strategic initiative to improve consistency of service. Led development teams in defining, testing and releasing inventory management software to replace legacy platforms. Assisted national roll-out of automated production software, including training and support. Assisted in story-board development and testing of an on-line training program designed to improve productivity and retention in a geographically distributed environment. Designed and implemented new compensation plans for production-based employees, and engineered a base clock-hour plan plus incentives that supported the need for enhanced production and employee retention.Conducted premium audits and underwriting surveys in several states. Performed audit and survey quality review, and trained and supported field representatives.