David Harrison Email & Phone Number

Warrington, GB

Preston, United Kingdom

• Outdoor Retail Management in High Street store in Preston, returning to my first passion, reconnecting with customers, products, and a shop floor team.
• Putting customers at the heart of everything we do, striving for excellence in product knowledge, customer service, and store presentation.
• Recruitment, induction, and appraisal of shop floor team, and management within store and via recruitment companies, and other methods of recruitment.
• Implementation of harmonization and new terms and conditions, and types of contracts, in order to restructure the company to be more efficient and an employer of choice within the outdoor retail industry.

Bury

• A point of expert product knowledge to the Customer Care and Multichannel Team, leading to an enhanced customer experience of both the instore and online retail experience.
• Managing a dedicated team within the Customer Care department, reviewing quality and KPIs of contacts, creating a dramatic improvement of KPIs and product knowledge, improvements in telesales, customer satisfaction and.
• Creation and Management of Bulk Order Process, contributing to 125% increase in year on year profits for the Multichannel Team.
• Investigation and resolution of Board Level complaints, protecting the reputation of the JD Sports Group, improving the customer experience, and reducing the company’s liabilities, while staying within the Loss Control.

* General retail management, in Chester, Warrington, and Liverpool. Overseeing two of thecompany's Flagship stores, with *2,000,000 turnovers.* Achieving financial targets in a commercially challenging climate.* Contributing to the Buying & Merchandising Dept. as a Product Advisor.* Implementing new company policies in recruitment, training, and stock loss.

* General retail management in a retail multiple, specialising in outdoor footwear,clothing, accessories, tents, and camping equipment, with an excess *2,0000,000 annualturnover. * Achieving financial targets.* Recruitment and training of employees. This includes, but is not limited to; Basicorientation of all new staff on products and selling sales.

* General retail management in a very busy retail and rental outlet.* Maintaining standards set by the company, ensuring smooth running of front of house andback office procedure.* Supervision, training, motivation, recruitment and retention of employees. Producingmore knowledgeable and more useful staff, who in turn can deliver a better service for.

* Renovation of a factory producing kidney dialysis machines.* Packaging and shipping machines to national and international buyers. * Data entry and other general tasks.

* General bar, and restaurant management, supervising staff, delivering consistently highlevels of product, hygiene, and service.* Close supervision and training of staff from socially excluded staff, maintain legalrequirements, and ensuring their welfare. * Mentoring employees through acquisition of new skills, both at work and socially. * Implementation.

* Precise cash management, ensuring accurate end of day totals.* In shop marketing of promotions, and new products.* Implementation of information technology for taking bets.* Settling bets, and checking for fraudulent bets.

and administration for a company selling advertising space in a number ofnational magazines.* Telesales and administration for a telecommunications company.

* Liaison Between academic staff, students, and other staff on a degree level physicscourse.* Completion of administration tasks within accurately deadlines.

Sociology And Social Policy

Ba Hons, Sociology & Social Policy

Education record

Levels & 7 GCSEs, including English & Mathematics