Duties and Responsibilities:• Demonstrated success in growing existing accounts and acquiring new business, contributing to increased revenue and market expansion.• Expertly developed and nurtured client relationships, increasing commercial value while maintaining high levels of loyalty and satisfaction.• Efficiently managed and guided account teams to exceed set targets, ensuring optimal performance and client deliverables.• Collaborated closely with the head of sales to effectively promote brands and services to potential clients, enhancing market presence and opportunities.• Proactively identified upselling and cross-selling opportunities, driving a substantial 20% increase in account revenue through strategic client engagement.• Monitored account performance and executed sales strategies with a proactive attitude, ensuring alignment with client needs and company objectives.• Gathered and presented key data to account executives, enabling informed decision-making and timely reactions to forecasts for optimised outcomes.• Conducted regular business reviews with clients, addressing needs, concerns and opportunities for expansion to solidify partnerships and enhance satisfaction.• Effectively managed complex queries and complaints, resolving escalations to maintain client trust and preserve positive relationships.• Mentored and trained a team of account managers, providing guidance and support that enhanced their performance and contributed to overall team success.• Successfully managed retention strategies, ensuring timely renewals and cultivating long-term client engagement.

Led strategic development and execution of company's e-commerce initiatives. Oversaw online sales channels, digital marketing, and customer experience. Managed cross-functional teams to drive revenue growth, improve conversion rates, and enhance brand presence in the digital marketplace. Key responsibilities included:• Developing and implementing e-commerce strategies• Optimizing website performance and user experience• Analysing market trends and consumer behaviour• Managing relationships with technology partners and vendors• Overseeing digital marketing campaigns and budget allocation• Driving continuous improvement through data-driven decision making

Duties and Responsibilities:• Ecommerce Strategy Development: Develop and execute the overall ecommerce strategy aligned with the company's goals and objectives, identifying growth opportunities and key performance indicators.• Team Leadership: Lead and manage a cross-functional team including marketing, sales, operations, and customer service, fostering collaboration and ensuring each team member's performance contributes to the ecommerce success.• Website Management: Oversee the design, functionality, and user experience of the ecommerce website, ensuring it is user-friendly, responsive, and optimized for conversions.• Sales and Revenue Growth: Drive revenue growth through effective product merchandising, pricing strategies, promotions, and customer retention initiatives.• Budgeting and Financial Management: Developing and managing budgets for eCommerce operations, ensuring cost-effectiveness while maximizing ROI.• Digital Marketing: Develop and manage digital marketing campaigns, including SEO, SEM, email marketing, social media, and other online advertising channels to drive traffic, improve brand visibility, and increase sales.• Partnerships and Vendor Management: Collaborating with external partners, vendors, and platforms to expand the company's online reach and offerings.• Data Analysis and Insights: Utilize data analytics tools to track key performance metrics, analyze customer behavior, and derive actionable insights to enhance the ecommerce experience and drive sales improvements.• Inventory and Supply Chain Management: Coordinate with inventory and supply chain teams to ensure optimal stock levels, timely product availability, and efficient order fulfillment to minimize stockouts and backorders.• Compliance and Security: Ensuring that the eCommerce platform complies with relevant laws and regulations, and implementing security measures to protect customer data.

Project Planning: Develop comprehensive project plans outlining scope, objectives, timelines, resources, and deliverables for ecommerce initiatives, ensuring alignment with business goals.Cross-Functional Coordination: Collaborate with various teams such as design, development, marketing, and sales to ensure seamless communication, coordination, and alignment throughout the project lifecycle.Requirements Gathering: Work closely with stakeholders to gather and document detailed project requirements, understanding the needs of the ecommerce platform and translating them into actionable tasks.Resource Allocation: Allocate resources, both human and technical, effectively to ensure tasks are completed on schedule and within budget, while maintaining high-quality standards.Risk Management: Identify potential risks and challenges that could impact project timelines or outcomes, and develop strategies to mitigate these risks proactively.Progress Tracking: Monitor project progress, identifying bottlenecks and deviations from the plan, and taking corrective actions to keep the project on track and within scope.Quality Assurance: Ensure the ecommerce platform meets quality standards by conducting regular testing, quality checks, and user acceptance testing before launch.Vendor and Stakeholder Management: Manage relationships with external vendors, contractors, and stakeholders, ensuring clear communication, timely updates, and effective issue resolution.Budget Management: Track project expenses against the allocated budget, making adjustments as necessary, and providing regular financial updates to senior management.Documentation and Reporting: Maintain accurate project documentation, including project plans, status reports, meeting minutes, and post-project evaluations, and provide regular project updates to stakeholders and leadership.

Led a staff of four serving as a proprietor of one of Durban’s leading photography retail stores. Managed the accounting, purchasing, and procurement functions. Negotiated favourable terms, volume discounts, and long-term contracts with suppliers including Canon, Nikon, and Konica, for the procurement of goods and services. Developed and managed strong credible relationships with all internal and external stakeholders.

Ensured the correct implementation and deployment of structured cabling systems using CAT5 and fiber optic technologies