Relaxing

Lead, manage, and engage our national customer clients on a daily, weekly, and monthly basis. Serve as the primary customer service / operations leader and face of the organization and oversee the growth, profitability, operational excellence, contractual compliance, and overall renewal of our clients business. Responsible for leading a team that will monitor the daily operational performance of the operations of each assigned national account, ensuring all policies, procedures, key performance… Show more Lead, manage, and engage our national customer clients on a daily, weekly, and monthly basis. Serve as the primary customer service / operations leader and face of the organization and oversee the growth, profitability, operational excellence, contractual compliance, and overall renewal of our clients business. Responsible for leading a team that will monitor the daily operational performance of the operations of each assigned national account, ensuring all policies, procedures, key performance indicators (KPI’s), Service Level Agreements (SLA’s) are adhered to. Respond to customer inquiries via telephone, email, web-based portal sites, and other channels as appropriate with a client focused attitude, taking ownership of and resolving customer issues with a high degree of satisfaction regarding our products and services. Document and respond to customer complaints and escalate according to established standard operating procedures. Review customer requests to ensure all necessary information is included and if unable to solve, will route requests to the appropriate department while providing necessary follow through to ensure customer is satisfied with our service. Responsible for the measuring and performance of the overall customer satisfaction and relationship with assigned clients. This position will participate in both internal and external customer meetings, will be looked upon to provide accurate reporting on current levels of overall customer satisfaction with service. Participate, lead, and present new customer onboarding activities. Show less