David Hartung's Location
Scottsdale, Arizona, United States, United States
David Hartung's Contact Details
David Hartung work email
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David Hartung personal email
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David Hartung phone numbers
About David Hartung
US Marine Veteran and a dynamic, motivational leader with over 40 years of experience leading large, multi-channel Sales, Customer Care organizations, and functional business areas. Results include World Class Customer Care, exceptional employee development, operational improvement, profitable sales, quota over-achievement, customer retention, and client satisfaction.
David Hartung's Current Company Details
Blockchain Funding, Llc.
Customer Experience Professional with 40+ Years Empowering Care Teams
Scottsdale, AZ, US
David Hartung Work Experience Details
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Blockchain Funding, Llc.Scottsdale, Az, Us
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Chief Experience OfficerBlockchain Funding, Llc. Apr 2021 - Present
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Director | Customer ServicePlexus Worldwide Jun 2019 - Aug 2021Scottsdale, Az, Us -
Vp | Distributor Relations | Compliance | Customer Experience & LoyaltySeacret Oct 2014 - Jun 2019Phoenix, Arizona, UsGlobal Skin Care manufacturer and Direct Sales Company located in 40 countries• Developed and executed Operations Strategic plan, resulting in a 23% increase in productivity, and increased overall efficiency throughout the company’s operations• Increase in customer satisfaction resulting in a 27% reduction in YOY call volume while new customers increased by 32%• Increase in efficiency enabled the company to reduce headcount by 33% while maintaining customer satisfaction• Worked directly with management of the 3PL distribution centers to:o Decrease order processing from 72 hours to 24 hourso Reduce shipping time from 7 business days to 5o Reduce returns processing time by 60% o Enhance inventory control • Partner with department heads to implement improved processes management methods to generate higher ROI and workflow optimization• Develop and direct the management of the Care Team to ensure a world-class customer experience at every touchpoint• Partner with the Information Technology management to ensure that all operational systems are continuously evaluated for proper operation, relevance and utilization• Interact regularly with the executive team and individual department heads to ensure alignment of company operational priorities with company strategy.• Continually investigate service gaps and introduce process improvement measures to GM for consideration -
Sr. Manager | Call Center OperationsOrigami Owl Jul 2013 - Sep 2014Chandler, Az, Us• Directed daily operations, supervised department managers, and regularly interacted with center support staff in multiple locations across the country• Coordinated JD Powers & Associates Customer Satisfaction Surveys resulting in a 96% Customer Satisfaction rating in 2014 • Through management staff, ensured department’s service level, goals and objectives were consistently met within the Care Teams in order to deliver a world class customer experience• Participated and/or lead department and companywide initiatives (projects and events), such as National Conference and system implementations• Trained, coached, and mentored the managers of the departments to ensure succession planning. Conducted performance reviews, including formal corrective action to ensure an environment of accountability and recognition to ensure all departments were in sync. -
Director Of SalesLiquid Image Co Jun 2011 - Jun 2013Santa Rosa, Ca, UsOrganized and established highly profitable relationships with net new Distribution, eCommerce, and Retail partners resulting in YOY growth from $3.2 to $9.6M within the first six months. Ecommerce and Retail partners included Best Buy, Best Buy Canada, REI, Target, Costco, Wal-Mart, Meijer, Bass Pro Shops, Gander Mountain, Amazon.com, Best Buy.com, REI.com, Staples.com, New Egg.com, Williams Sonoma, Neiman Marcus, and Hammacher Schlemmer.• Specialized in developing strategy, tactics, sales plans and profit targets• Increased sales by 300% through developing relationships with Distribution and Retail partners• Identified and recommended business opportunities in target markets • Responsible for P&L in all areas of the business ACHIEVEMENTS: • Increased market share [300%] in existing markets in a struggling economy and maximized new business development opportunities – ending 2011 with triple-digit growth• Introduced brand and increased brand recognition via ecommerce into all major Sporting Goods, Retail, and Catalog channels • Achieved and/or exceeded all targets for revenue, profitability and sales growth -
Vendor Marketing ManagerIngram Micro Consumer Electronics Division Apr 2008 - Jun 2011Irvine, Ca, UsActed as liaison between over 500 ecommerce vendors within the Consumer Electronics Channel, the Vendor Business Management Team, Sales Teams, and Executive Staff• Developed marketing plans in conjunction with assigned vendor manufacturers’ marketing plans • Executed ecommerce marketing plans that incorporated all aspects, including print advertising, direct mail, electronic marketing, training programs, telemarketing and sales awarenessACHIEVEMENTS: • Utilized eCommerce sales and product trend information to enable sales teams to exceed individual and company sales goals by 26%• Exceeded targets for revenue, profitability and growth within marketing by selling catalog pages to various eCommerce vendors resulting in $14.1M in incremental revenue -
Sales ManagerIngram Micro Consumer Electronics Division Apr 2008 - Jun 2011Irvine, Ca, Us• Developed and implemented monthly, quarterly and annual sales plans, resulting in consistent achievement of revenue growth targets• Executed ecommerce sales strategies to achieve profitability, growth and market penetration• Developed global sales strategies and utilized available resources to gather information needed to achieve success• Successful track record in channel sales of Consumer Electronics hardware, software licensing, and service solutionsACHIEVEMENTS: • Documented record of success achieving/exceeding sales targets on a quarterly basis working in a high-performance driven environment• Coached and developed multiple sales teams that consistently met/ exceed quota
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Integrated Marketing Communications ManagerDirect Alliance Feb 2003 - Dec 2007Englewood, Co, Us• Responsible for driving sales towards Lenovo/ IBM branded products and services utilizing web driven campaign concepts (EDM)• Developed strategic Marketing driven programs to increase revenue within a specific core group of products• Offered Creative input on all end-to-end web specific as well as on-site campaignsACHIEVEMENTS: • Creative sales initiatives increased daily metrics which resulted in 27% increase in sales -
Sr. Manager – Sales / Service Delivery OperationsDirect Alliance Feb 2003 - Dec 2007Englewood, Co, Us• Drove process improvements and kept pace with explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment• Coordinated centralized operational integration of twelve programs including IBM, Lenovo, Toshiba, Xerox, Sony, and Panasonic• Effectively communicated issues in a technical manner to all clients• Acted as liaison between Program Managers and direct client partnersACHIEVEMENTS: • Reorganized pre and post sales activities into one centralized departmental team which allowed the 12 separate divisions and over 1,250 sales reps to focus on incremental revenuePerformance Management for key initiatives including: * Workflow Assessment* Performance Metrics* Staffing* On-time project delivery* On-budget project delivery* Delivering on the scope of the project
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Sales Operations ManagerDirect Alliance Corporation Feb 2003 - Dec 2007• Acted as liaison between client (Lenovo) and sales for issues and resolutions• Drove standards of performance and sales activities at the territory level, consistent with predefined success criteria for the sales organization; tracked and reported on these activities on a periodic basis• Generated weekly forecast and metric reports & provided analysis for Sales Management• Proactively diagnosed the analytics requirements of the sales organizations; designed and delivered reporting to meet their requirements• Developed and implemented training modules for eight direct reports to promote consistent performance of duties
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Sales Account ManagerGpsd, Inc Jan 2001 - Jan 2003* Cold-Call selling of Oracle IT Services and solutions to Fortune 500 Companies* Identified new business development opportunities outside established territoryACHIEVEMENTS: * Increased sales within defined territory by over 60% within the first 6 months* Exceeded sales quota by a minimum of 30% eight consecutive months
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Sr. Sales & Training ManagerPcmall, Inc Mar 1997 - Nov 2000El Segundo, Ca, Us* Responsible of all aspects of new-hire training* Introduced technology based solutions to Fortune 500 companies* Surpassed sales goals within defined territory through successful lead generation* Effectively communicated new business development opportunities with Sr. level executives* Aggressively identified new business development opportunities outside established territory
David Hartung Skills
Direct Sales
Sales Operations
Crm
Sales
Management
Salesforce.com
Lead Generation
Leadership
Account Management
Marketing
Marketing Strategy
Sales Management
Strategic Planning
Strategy
Training
Business Development
New Business Development
Saas
Sales Process
Selling
Program Management
B2b
Process Improvement
Retail
Solution Selling
Product Marketing
Contract Negotiation
Email Marketing
Negotiation
Channel Partners
Project Management
Business Process Development
Pricing
Strategic Partnerships
Telecommunications
Sales And Operations Management
Strategic Business Planning
Strategic Marketing Development
Client Liaison
Financial Reporting
Call Center
Operations Management
Budgets
Financial Reporting And Compliance
Strategic Partner/ Client Liaison
Sales And Operations Training
Sales Plan Execution
Sales Plan
Compliance
Channel
David Hartung Education Details
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United States Marine CorpsMilitary Police
Frequently Asked Questions about David Hartung
What company does David Hartung work for?
David Hartung works for Blockchain Funding, Llc.
What is David Hartung's role at the current company?
David Hartung's current role is Customer Experience Professional with 40+ Years Empowering Care Teams.
What is David Hartung's email address?
David Hartung's email address is da****@****ide.com
What is David Hartung's direct phone number?
David Hartung's direct phone number is +148077*****
What schools did David Hartung attend?
David Hartung attended United States Marine Corps.
What are some of David Hartung's interests?
David Hartung has interest in Owned A '65 Shelby Cobra (Replica), Children, Civil Rights And Social Action, Muscle Cars, Scuba Diving, Poverty Alleviation, Human Rights, Animal Welfare, Woodworking.
What skills is David Hartung known for?
David Hartung has skills like Direct Sales, Sales Operations, Crm, Sales, Management, Salesforce.com, Lead Generation, Leadership, Account Management, Marketing, Marketing Strategy, Sales Management.
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