• Support current network infrastructure and administrate security efforts per PCI security audits. Evaluate replacement anti-virus and web filter systems for the current fiscal budget year• Manage and improve the web filter security policies using Barracuda Web Security Filter appliance in compliance with PCI guidelines. Upgrade firmware and perform software maintenance• Create and monitor backups of mission-critical file systems using Dell EMC AVAMAR deduplication software (along with Dell/EMC Data Domain deduplication storage appliance). Resolve issues which cause backups to fail• Assign permissions, rights and attributes for users, workstations and servers using Active Directory and Group Policy

Install, support, and manage hardware/software/network components; respond to and develop solutions for component failures and complex technical problems in areas to deliver a sound and stable computing infrastructure. Coordinate with management, technicians, and staff to assure standards for control, security, and recoverability are understood and followed; draft and execute plans for development of new systems. • Expertly provide support through the introduction of new technologies; design, install and test various network/telecommunication systems; develop technical specifications and procure network equipment; provide engineering services related to planning, implementation and maintenance of various telecommunication systems. • Spearheaded the adoption of VM technology. As a result, realized a 67 % reduction in the number of physical servers within a one-year period by virtualizing the network environment. • Perform hardware and software upgrades to VMware ESXi hosts; use VMware VMotion to migrate running VMs between ESXi hosts during firmware upgrades. • Adeptly create and implement Standard Operating Procedures (SOPs) and documentation; conduct annual audit to satisfy DSS - PCI compliance standards. • Proficiently manage root Users and root Computers OUs in addition to Group Policy Object (GPO) creation and troubleshooting and set appropriate permissions on AD objects and linked them to appropriate GPOs.

Installed new hardware and software systems, ensuring network reliability and security. Performed routine maintenance and standard repairs to networking components or equipment. Monitored industry websites and publications to keep with latest software patches, releases, viruses, and potential problem identification.

Successfully created a web-based issue reporting tool using PHP/MySQL that allowed PM and other stakeholders to react to reported problems in real-time during test market rollout of a new wireless service in California. Responsible for asset management and distribution of vendor software licenses.• Point of contact (POC) and subject matter expert (SME) for troubleshooting software applications.• Streamlined process for workstation recovery that reduced downtime by 60%.• Created and implemented centralized, self-serve repository for all department-required 3rd party software applications.• Developed and documented installation and troubleshooting instructions for department software applications.• Ensured proprietary systems supported essential third-party software and recommended adoption as needed.

Exceptionally utilized development tools and techniques to discover, develop, and close new business deals for website start-up. Created marketing plan and conducted marketing surveys.• Developed and implemented product pricing; first year estimated sales projection was $1.3 million.• Skillfully identified and developed distribution channels for provided services leading to increased revenue.• Used HTML, CSS, PHP and MySQL to design website prototypes for the different service packages offered.

Provided leadership and managed sales floor optimizing revenue; created processes to ensure KPI's were consistently met. Responsible for inventory accuracy and discrepancy resolution at the store level.• Contributed fully to the development of company strategy across all area of the business, challenging assumptions and decision-making as appropriate.• Provided strong leadership and guidance on all activities, plans, targets and business drivers.• Coordinated with management to grow the business, formulating strategies and plans.

Oversaw multiple inbound/outbound telemarketing campaigns for Fortune 500 telecom companies; managed account teams ranging of 6-10 individuals and a campaign staff of 200 CSRs. Created and implemented project plan covering the complete project lifecycle.• Designed an incentive program for campaign representatives that resulted in a 10% increase in sales.• Executed campaign sales strategy and used the resulting campaign metrics to improve results. • Performed as sales campaign business analyst tasked with defining and developing the technical requirements for front-end and back-end programming.