Desktop support skills, troubleshooting, install, repair, and support of desktops, laptops, and wide a range of printing devicesExtensive knowledge of Microsoft operating systems and Microsoft Office suitesNetwork Experience; working knowledge of the TCP/IP protocol suite and networking sufficient to troubleshoot workstation connectivity in a switched Ethernet LAN/WANTechnical support for IP/digital/analog phone repairs, adds, changes, and moves.Active Directory (AD) management: user profile creation, security group managementCreate and update documentation for knowledge base.Provide support for remote offices and users.

Desktop support skills, troubleshooting, install, repair, and support of desktops, laptops, and wide a range of printing devicesExtensive knowledge of Microsoft operating systems and Microsoft Office suitesNetwork Experience; working knowledge of the TCP/IP protocol suite and networking sufficient to troubleshoot workstation connectivity in a switched Ethernet LAN/WANTechnical support for IP/digital/analog phone repairs, adds, changes, and moves.Active Directory (AD) management: user profile creation, security group managementCreate and update documentation for knowledge base.Provide support for remote offices and users.

Managing finances & invoicing clients in order to retain profitabilityMaintaining positive public relations through direct customer contact Business development: growth opportunities, regulatory awareness, long term strategy