David Hayward Email and Phone Number

Encompassing title that involves both Account Management and Logistics Brokerage- Provide conflict resolution by addressing customer concerns and delivering cost-effective solutions that align with their business goals and supply chain requirements.- Build and sustain vendor relationships, negotiating freight rates, service terms, and contract agreements to secure competitive pricing and quality service.- Optimize logistics operations by analyzing data to ensure cost-effective transportation solutions while maintaining service level agreements (SLAs) and KPIs.- Coordinate the purchase of freight services to meet customer needs, balancing cost-efficiency with timely delivery and compliance with industry standards.- Monitor and track shipments, ensuring timely delivery and resolving any issues that arise, such as delays or discrepancies, in a proactive manner.- Conduct market research and trend analysis to keep customers informed on the latest logistics trends, helping them streamline their supply chain operations.

- Build and maintain strong relationships with key accounts, ensuring high levels of customer satisfaction and retention.- Act as the primary point of contact for client inquiries, resolving issues promptly to maintain service excellence.- Collaborate with internal teams, including operations and sales, to deliver tailored logistics solutions that meet client needs.- Analyze customer feedback and operational data to identify trends and implement process improvements, increasing client satisfaction scores.- Manage a portfolio of high-value accounts, consistently achieving or exceeding monthly revenue targets.- Provide detailed performance reports and forecasts to clients, enhancing transparency and trust in service delivery.

- Promoted to hospitality lead, entertaining groups of 25 - 500 individuals with a fully curated buffet, and prioritizing customer satisfaction.- Plans and executes buffet and decorative setups for events, ensuring a seamless and visually appealing experience.- Demonstrates effective time management skills to serve large groups, efficiently organizing numerous tabs and drink orders as a server.- Provides an exclusive experience to corporate events and high-profile customers, contributing to elevated guest satisfaction.

In my 10 weeks at Marten, I worked in a rotational program that gave me a chance to experience fleet management, operations management and account management. I briefly worked in the Dry Van department and shadowed the operations of multiple fleet managers as well as the operations manager. For the majority of my time at Marten, I engaged in account management, working alongside the account managers in both the dry van division and reefer division.- Collaborated in cross-functional settings, fostering communication with drivers, customers, and various departments to effectively manage loads.- Demonstrated strong organizational skills by scheduling loads for over 30 different companies, with a focus on time-sensitivity.- Achieved key performance indicator (KPI) objectives, including loads per day, loads per week, on-time efficiency, and dead-head miles.- Managed and oversaw more than 50 loads per day, ensuring coordination, rescheduling, and effective problem-solving.- Engaged in relationship building with customers through consistent email communication and a commitment to service goals.- Played a pivotal role in customer satisfaction by overseeing service goals and addressing any issues promptly.

Interned with J&C Warehousing, a Full Logistics Provider that allowed me to gain supply chain experience in the distribution and warehousing side of things. I worked on-site in both the warehouse and logistics office of J&C Warehousing where I shadowed the operations of the Warehouse Manager, CEO, and Operations Manager at the Distribution Center.- Verified inbound and outbound Bill of Ladings for accuracy and completeness.- Formulated cost and time-efficient routes by aligning with dealer orders and optimizing available inventory.- Devised and optimized loads, considering sizing constraints for maximum efficiency.- Executed precise inventory management with a focus on Last In, First Out (LIFO) principles.- Collaborated with DAT to identify broker loads, engaging in effective negotiation of rates.Gained insight into a plethora of supply chain-related concepts including:Load SchedulingRoute PlanningTruck Dispatch Broker Loads/DATRate NegotiationsLoad SecurementLoad Building/CubingInventory ManagementDock ManagementCross-DockingFilingBilling