David D. Email & Phone Number

Hey there! I'm David. I am an enthusiastic and committed IT specialist. I have an amazing track record in resolving technical issues over the phone in my previous role as a Help Desk Coordinator for a statewide school system in Florida. I've talked to hundreds of different people and can work well under pressure. I am studying for the Cisco Certified Network Associate (CCNA) certification and I am taking my second attempt at the exam by February 2025. I am excited to review the concepts and pass the exam.I am very excited to get hands-on with new technology. I look forward to opportunities that provide challenges and circumstances that can be rewarding and fulfilling.I created some unique, open source tools. You can find my full portfolio at DavidHD.com. This portfolio includes, software programs, websites, and music that I did while offering mixing engineering services under my sole proprietorship.

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  Help Desk Support Specialist

  Titan Technologies

  Jul 2024 - Oct 2024 - Destin, Florida, Us

  - Handled 1000+ customer interactions, assisting parents, teachers, and students with technical issues and inquiries related to an education system.- Utilized Active Directory for user account management and access control, including password resets, account unlocks, and updating user information.- Enforced verification procedures to maintain data confidentiality, while managing customer expectations when service desk limitations required escalation to other departments.- Assisted with both general queries and more technical software/hardware issues, using ServiceNow for ticket management and ensuring smooth resolutions within the scope of the help desk’s capabilities.- Guided users through remote desktop sessions to troubleshoot software and hardware issues, ensuring swift resolutions and minimizing disruptions to their workflow.

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  Central Virginia Community College

  General Studies