David Heard Email & Phone Number

Miami, Fl, Us

Washington, Dc, Us

As a certified mentor, I have mentored more than 100 small businesses in areas ranging from strategy and business planning to financial forecasting, identifying funding sources, marketing and sales, and operations. As Vice Chair of the Miami-Dade chapter, I am additionally responsible for interviewing and selecting new mentors and monitoring mentor engagement and performance.

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Responsible for profitably growing Automobile, Homeowners, and Specialty Personal Lines product lines in key Latin American markets through multiple distribution channels including Digital. Additionally responsible for leading and building out small / medium brokerage and agency distribution across Property & Casualty, Accident & Health and Personal Lines product lines for Chubb in Latin America.

New York, Ny, Us

Reporting to CEO of the Global Consumer division, work with Americas, EMEA and APAC management teams to drive strategic organic growth initiatives in China, Brazil, Turkey, UAE, Indonesia, Mexico and Colombia. Led initiatives to significantly ramp-up both Digital and Direct Auto capabilities. Conceptualized, gained support and secured funding for an innovative Road Safety program in China that will bolster our brand positioning, open up new partnership possibilities and generate goodwill with our Chinese regulators.

New York, Ny, Us

Selected to lead Consumer Insurance for the newly created Growth Economies Division with $2.0 billion in net premiums and spanning 52 countries across Asia, Pacific, Africa, Middle East and Latin America. Recruited Consumer management team, worked with previous regional owners to transition responsibilities to the Growth Economies division and finalized strategic plan in partnership with Growth Economies and Global Consumer CEOs.

New York, Ny, Us

Initially led Personal Lines and was then promoted to run the expanded $500 million Consumer business across 16 countries in Latin America through the height of AIG’s financial crisis. Developed re-entry strategy for Consumer insurance in Brazil following AIG’s separation from Unibanco and played a pivotal key role in identifying, recruiting and mentoring talent for our start-up operations there. Steered the development of strategic expansion plans for AIG in both Mexico and Colombia and worked with my team and home office to strengthen the marketing function across the region.

New York, Ny, Us

Responsible for the growth and profitability of a $1.0 billion Personal Lines portfolio in four operating entities in Japan and Korea, achieving a combined ratio of 97.1 in 2007 and 94.3 in 2008. Performed AIUI’s first full underwriting audit and pricing review of the Personal Property portfolio (previously embedded in Commercial Property), obtained approval from the FSA for Japan’s first variable rate long-term fire policy; introduced GLM-based ratemaking and profit scoring to the AIUI auto portfolio; introduced geodemographic segmentation and increased focus on digital marketing in the American Home portfolio; repositioned Korea’s Personal Lines portfolio, de-emphasizing Auto and leveraging the A&H direct marketing platform to build what is now AIG’s third-largest homeowners portfolio in the world.

New York, Ny, Us

Reorganized and strengthened both the management team and control environment following a difficult systems implementation in 2001. Net premiums of $44 million grew by 24% in 2003, achieving a combined ratio under 70. Eighteen months into the assignment, I was asked to move to Japan to run a much larger business following the sudden departure of a key executive.

New York, Ny, Us

Represented AIG’s interests in its Unibanco-AIG joint venture and played a critical role in building more effective collaboration between the JV management team and AIG home office profit centers. Coordinated strategy and execution of business plans across 9 profit centers, while ensuring adherence to AIG underwriting philosophy and standards.

New York, Ny, Us

Initially managed separate portfolios for AIG and Unibanco entities in Brazil, and then led the integration effort of the two Personal Lines portfolios under a unified brand, product suite and distribution management. Negotiated and profitably managed a $100 million Ford Credit multiannual auto policy program to a 15% ROE hurdle rate; introduced Extended Warranty to the Brazilian market and negotiated a three-way JV with Unibanco-AIG and Multibras (Whirlpool) that quickly developed an 80% market share position; introduced the use of Unibanco’s proprietary customer behavior score as a new rating variable and was also the first to introduce the use of multiple rating territories for Auto insurance within the greater Sao Paulo and Rio de Janeiro metropolitan areas.

New York, Ny, Us

During the first 10 years of my career at AIG, I was a management trainee in New York (18 months); established the Personal Lines profit center in Brazil (3 years); turned around the Personal Lines portfolio in Mexico (2 years); was promoted to regional manager covering Mexico, Central America and the Caribbean (2 years); and then asked to relocate back to Brazil to manage the Southern Cone while exploring potential acquisition opportunities in Brazil (3 years). Key accomplishments: successfully managed the Brazil Auto portfolio through a three-year period of hyper-inflation (1989-1992); launched Brazil’s first Auto product with risk-based pricing utilizing customer characteristics (1990); launched Citibank’s first Auto product for in-branch sales with real-time quoting and point of sale policy issuance capability (1991); re-underwrote and re-positioned the Mexico Auto portfolio (1992); re-structured an Auto department into a Personal Lines Profit Center (1993); worked with Claims leadership to introduce AIG’s first Claim Service Guaranty in Latin America (1994); introduced Mexico’s first tiered Automobile product (1995); developed and launched Mexico’s first high-valued homeowners product (1995-96); developed the product, pricing and systems requirements and then launched Direct Auto through American Home in Brazil (1996-97).

Washington, Dc, Us

Assisted loan officers and economists in West African Programs Division on work related to analyzing and approving loans and economic structural adjustment programs for Cape Verde, Guinea Bissau, Sao Tome & Principe and the Ivory Coast.

Original team member of a start-up monthly magazine published in English. Coordinated contributors, ensured articles were in by deadline, edited and collaborated with a small team on content planning, design, cover and headline selection. Contributed original articles to the magazine, interviewing government officials, political figures and experts in various fields.

M.A., International Relations, Latin America

B.A., Latin American Studies, Political Science