David Hearn Email & Phone Number

Wilmington, DE, US

Philadelphia, Pennsylvania, US

• Provide leadership, direction, and support in the development, implementation and continual refinement of operations and support processes, procedures and best practices
• Directly manage team of Systems and Cloud Engineers and Service Provider resources in the delivery of critical FMC Business systems
• Design, Implement, and Manage CyberArk Privileged Access Management.
• Manage and enhance SailPoint IdentityNowProvide
• Responsible for Global Infrastructure Change Management
• Lead effective teams, developing, mentoring, and managing internal, as well as external team members ensuring accountability and performance objectives are met

Philadelphia, Pennsylvania, US

• Global leader for server infrastructure and Active Directory providing support 24x7x365.for 8000 employees and 2000 servers.
• Install, configure, and maintain core Infrastructure services such as Hypervisors (VMware/Nutanix), Windows Server 2008/2012/2016, Active Directory, Group Policies, DHCP and DNS
• Implement new process to save storage (Within a year 40TB was saved)
• Provide advanced technical support and 2nd/3rd level services in the areas of Compute, Network and Storage
• Manage vendors and service delivery across three datacenters and three Azure tenants
• Develop, maintain and execute standard procedures for installation, maintenance and vulnerability management of Hardware and Software

Philadelphia, Pennsylvania, US

• Responsible for all IT functions at a 24x7x365 manufacturing facility. Accountable for 100+ clients, 20+ servers, numerous custom applications, and numerous vendors.
• Managed critical infrastructure projects: network upgrade, Cisco wireless, Avaya PBX, VMware server virtualization, card access system, labeling applicators and automation.
• Implemented cost reduction projects saving 200K
• Brought stability to the packaging lines increasing production
• Lead process improvement to increase production and safety
• Established new processes to save client’s time and improve productivity

Passaic, NJ, US

• Manage all aspects of desktop architecture; select global hardware and software standards, recommend and test new software or hardware products. Support all aspects of Windows XP desktop infrastructure over 4000.
• Lead technician in a group implementing and documenting the global Windows XP gold code image, LANDesk and active directory; creation of a secure global image lowered overall support costs with an overwhelming number.
• Managed project for implementing gold code image in Asia, resulting in saving Hercules $12K a month.
• Key team member in all global software upgrades such as service pack releases for Windows XP and Lotus Notes upgrades.
• Managed project for implementing centrally managed desktop for several remote locations, allowing local support staff to work on the product the plants created.
• Team leader on successful implementation of encryption software globally, securing Hercules data against theft or loss of a laptop.Lead team member in the automation group. Automated scripts saved Hercules IT 40.