Examine damaged vehicles for structural and mechanical damage. Draft detailed cost estimates, take photos, and utilize specialty software, to complete intake paperwork. Consult with customers to ensure open lines of communication providing updates on the vehicle status. Perform a quality review of the vehicles prior to vehicle delivery. Work with insurance companies to ensure approvals prior to initiating work on vehicles. Follow company rules and regulations to ensure a safe working environment.

Inspected and checked-in vehicles. Processed photos, utilized specialty software, and completed paperwork. Consulted with customers to ensure open lines of communication that provided updates on the vehicle status. Performed a quality review of the vehicles prior to vehicle delivery. Worked with insurance companies to ensure approvals prior to initiating work on vehicles. Followed company rules and regulations regarding processes and safety.

Processed parts orders for technicians. Organized and maintained parts inventory for the business.Scanned vehicles to insure they were entered on the daily schedule. Took delivery of items fromvendors and entered them into the item database. Coordinated with vendors to return damaged orunused parts. Delivered parts to technicians for processing. Communicated with dealerships tocollect vehicles that needed repair work.

Assisted customers in determining automotive repair needs. Processed internal inspection and repair tickets for used car inventory. Supported the company’s fleet and business customers with service and repair needs. Coordinated with warranty and insurance companies to obtain approvals and payments for services. Promoted the company in a professional manner. Ensured business retention by building formidable relationships customers as proven with exceptional CSI scores. Achieve monthly sales goals through customer service interaction and knowledge of the repair process.

Maintained daily logs for bus operations, drove routes a provided by supervisor. Maintained cleanliness of vehicles. Monitored passengers to ensure safety and behavior protocols were followed.

Conducted data entry and reporting for vehicle repair costs. Scheduled appointments andreviewed vehicles to determine necessary repairs. Communicated with insurance companiesto secure approvals and payment details. Coordinated with the technicians to ensure jobswere completed. Provided a quality check of the vehicles to ensure repairs were completedaccurately and to the customers' expectations.

Interacted with customers to determine automotive repair needs. Communicated warrantyissues, promotional events and general maintenance needs. Promoted the company in aprofessional manner. Ensured business retention by building formidable relationshipscustomers. Accomplished monthly sales goals through customer service interaction andknowledge of the repair process. Coordinated the Express team that handled dealership oilchanges to ensure maintenance was performed in a timely manner. Attended corporatetraining. Ranked in the top 1/3 nationally for advisor survey/performance scores.