David Helesic Email & Phone Number

Technology Park, Bentley, Western Australia

• Build, configure, deploy and maintain Servers Physical and Virtual• Configure and deploy Cisco switches• Provide phone and desktop support to end user • Troubleshoot and resolve Network, Server & Desktop issues• Implement projects such as ‘Follow me printing’• Support Pharmaceutical Lab & Manufacturing applications• Maintain successful data backups • Support Panasonic Tablets / Blueberry, IPhone and Samsung mobile devices.• Recruited and managed Junior System Engineers • Responsible for 24hr site support (24/7 On call roster)• Change Management• Document SOP's and KB articles

East Perth, Western Australia

• Provide Information Systems and support to Information Technology Services customers to support their computing requirements in an effective and efficient manner• Install, maintain and support Information Technology systems and services including client computer/network hardware and software• Provide first and second level support for Information Systems and services on a regular and rostered basis on the Customer Support Help Desk• Manage customer relations with clients involving computing requirements• Ensure recorded details for Public Transport Authority's network, computer asset register, problem recording system and outsourced work are up to date

Perth, Western Australia

• Server Migration from RDL to DOT network• Assisted with Document management migration from TRIM to Objective 7• General Network Administration (Active Directory, Exchange, SmoothWall)• Supporting VPN Remote Access for users in multiple locations including UK• Remote Support for Co-ordinators of CRC (Community Resource Centres)• Liaising between DOT helpdesk and local RDL clients• Support & Administration of Nortel IP phone systems• VMware SAN Server Administration• Print Server Administration • General Desktop Support & Troubleshooting (Level 1, 2 and 3)• Project Management of New Hardware, Network Configuration and Deployment