People - Developed a new outsourced team to drastically reduce business impacting outages by redefining processes, explaining methodology, and engaging staff. Designed and Implemented global solutions for the Network Operations department on troubleshooting internet, branch and trading issues. Developed and promote training for a well balanced technical staff. 80% have an advanced CISCO certification, 50% Checkpoint and 40% Juniper. Manage the Level 2 support team providing end to end infrastructure support in a 24/7/365 environment. Implement continual improvement process for the support team including monitoring, reporting and day to day activities.Stability - Identified trends in hardware failures and engaged manufactures to identify and remediate defects. Defined reporting and incident tracking for vendor management. Oversee the alert and ticket management tools. Ensure timely action on alerts and resolutions for incident tickets are maintained. Built the Knowledge Base for Network Operations to aid in troubleshooting and improve ticket information as delivered from the service desk. Lead for global network operations in the design of a new corporate ITIL management tool covering such disciplines as incident, problem, change, capacity, and life cycle management.Managerial - Maintain communications with functional managers and executive management through high severity incident lifecycle. Responsible for incident management, problem management and change management for the Regional Support Center activities. Provided detailed vendor and network information for the DB Crises Management team, worked with key vendors to maintain high vigilance during crises situations. Generate reports for management to display vendor performance, service availability, change management. Produced internal videos to present to department procedures to global organization.

Design, project manage, implement and support of local and wide area networks for a variety of clients. Sample of professional experience:Deutsche Bank: Second level support for Global Markets, Equities and Market Data services. Lead engineer on major network outages managing resource allocation, escalation, notification, problem resolution and problem investigation. Primary department contact for several network management tools. Implemented standardizations for cable plant and documentation. Coordinated scheduled data center power downs for all network operations equipment.Verizon (formally NYNEX): Primary diagnostics on all application and network support.Implemented an IBM ATM solution to the desktop. Configured all components of network and application servers.Provided all user application training. Installed multiple Windows NT 4.0 and 3.51 servers. Installed and maintained OS/2 Warp servers.Yamaichi Bank: Implemented Microsoft Mail for US offices and integrated with enterprise in Japan. Designed and implemented turnkey network for trading community.Designed the new cable plant and managed RFP, vendor selection and installation. Design, managed and migrated community from VAX to Microsoft server platform.

The following projects are representative of the responsibilities during tenure at LANSystems. There are numerous projects not listed, and at times coordinated up to five projects at a time. Polygram Holding, Inc Design, Designed and implemented a 28-site, 1300+ node Token Ring Local Area/Wide Area Network. Design, implemented MCI’s Frame Relay Service.Designed and implemented 800 user, 3 office LAN and WAN for Law firm Chadbourne & Parke. Utilizes NetFRAME Superservers over an Ethernet infrastructure consisting of Bay Networks 3000 and 5000 intelligent concentrators and Bay Networks high speed routers. Designed / Project Managed and implemented a 1,500 user 5 city network for a major Law firm in New York City. Responsibilities included cable plant and infrastructure design, upgraded the Law firms’ CISCO routers and designed and installed a Frame-Relay WAN.

Originated new department to offer in-house technical support to sales force and clients. Managed a staff of eleven engineers for three years at J.P. Morgan Trust Company.