David Helstrong Email and Phone Number
Kansas City, MO, US
David Helstrong's Location
Kansas City Metropolitan Area, United States
David Helstrong's Contact Details
David Helstrong work email
- Valid
- Valid
- Valid
David Helstrong personal email
n/a
About David Helstrong
13+ years in Healthcare industry with expertise in Durable Medical Equipment (DME) qualification. Extensive customer service background including call center and person to person. Able to work effectively as part of a team or on my own to determine a customer's needs and guide them to a mutually beneficial outcome. Passions include helping people, my family, all things automotive, history, reading, and travel.
David Helstrong's Current Company Details
Focus Respiratory Inc
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Customer Service Lead
Kansas City, MO, US
- Website:
- focusrespiratory.com
- Employees:
- 21
David Helstrong Work Experience Details
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Customer Service LeadFocus Respiratory IncKansas City, Mo, Us
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Service Center SupervisorFocus Respiratory Inc Jul 2021 - PresentLenexa
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Customer Service RepresentativeFocus Respiratory Inc Dec 2019 - Jul 2021Lenexa, Kansas, United StatesAnswer incoming patient and referral source calls received at the local branch related to new orders, and ongoing patient service needs such as troubleshooting, order status and other general inquiries.Complete outbound calls to patient and referral sources regarding order receipt confirmation, documentation requirements, insurance benefits, patient scheduling, order status and patient Wellness Calls.Review incoming faxed orders and determine action to be taken.Collaborate with back-office qualification teams to facilitate timely processing of orders.Partners with Sales team to obtain complete and accurate documentation based on payor and other regulatory requirements.Greets and supports walk in customers.May assist with coordination of patient Positive Airway Pressure (PAP) classes, including assembly of paperwork instructions and other non-licensed activities as defined by policy.May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.Handle requests for audit and documentation purposes.Collect payment and billing information as needed.Performs other duties as required.
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Branch CoordinatorApria Healthcare Feb 2017 - Aug 2019Lenexa, KansasAnswer incoming patient and referral source calls received at the local branch related to new orders, and ongoing patient service needs such as troubleshooting, order status and other general inquiries.Complete outbound calls to patient and referral sources regarding order receipt confirmation, documentation requirements, insurance benefits, patient scheduling, order status and patient Wellness Calls.Review incoming faxed orders and determine action to be taken.Collaborate with back-office qualification teams to facilitate timely processing of orders.Partners with Sales team to obtain complete and accurate documentation based on payor and other regulatory requirements.Greets and supports walk in customers.May assist with coordination of patient Positive Airway Pressure (PAP) classes, including assembly of paperwork instructions and other non-licensed activities as defined by policy.May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.Handle requests for audit and documentation purposes.Collect payment and billing information as needed.Order inventory or office supplies.Performs other duties as required. -
Liability Claims RepresentativeFarmers Insurance Sep 2016 - Feb 2017Investigates, confirms coverage, determines liability, establishes damages, reports status and negotiates the settlement of assigned cases. Adjusts all types of claims. Inspects damaged property and vehicles, and determines claims related damage. Estimates the cost of repair or replacement of damaged or stolen property and vehicles. Determines and reports on subrogation potential. Initiates the sale of salvage vehicles, personal property, and miscellaneous salvage items. Reports theft, fraud, and arson losses as required to state and industry agencies. -
Assistant Supervisor (O2/Stat/Dme)Apria Healthcare May 2015 - Sep 2016Overland Park, KsOversee ~15-20 direct reports.Review Daily Sales report and provide findings to upper management.Trouble shooting for branch locations in several states. Onboarding of new hires after initial training.Resolve escalated calls from patients and referrals.Ensure timely/accurate processing of orders.Provide feedback to management on processes and tools.Acting Supervisor when necessary.
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Customer Quality Team LeadApria Healthcare Oct 2013 - May 2015Overland Park, KsTrouble shooting for branch locations in several states. Onboarding of new hires after initial training.Resolve escalated calls from patients and referrals.Ensure timely/accurate processing of orders.Provide feedback to management on processes and tools.Assist with order qualification/processing when necessary.
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Senior Customer Quality RepresentativeApria Healthcare Sep 2012 - Oct 2013Overland Park, KsOversee group IM to communicate priority orders to other reps.Ensure orders are routed to the appropriate queues for processing.Assist reps with questions on qualification and processing. Acting Team Lead when necessary. *This position cannot be applied for, you must be recommended for promotion by management.*
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Customer Quality RepresentativeApria Healthcare Aug 2011 - Sep 2012Overland Park, KsQualifying patients for various medical equipment and services, including CPAP, Oxygen, nebulizers and bent metal (walkers, wheelchairs, hospital beds, etc.) Insurance verification.Reviewing medical documentation (Clinical notes, Prescriptions, Oxygen/Sleep testing, etc.) Communicating w/ hospitals, doctor's offices and patients. Processing orders for equipment utilizing DOS and Windows-based software.
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Participant Care RepresentativeAcclaris Apr 2009 - Aug 2011Overland Park, KsInbound Call Center assisting employees of Fortune 500 companies with questions on their Flexible Spending Accounts and other Employee Reimbursement Accounts including: Tuition reimbursement, Day Care reimbursement, Expense reports, etc. Determine when errors made in processing and elevate for correction. Able to understand and accurately communicate policy details on various FSAs and Reimbursement plans. Subject Matter Expert (SME) for Merck.
David Helstrong Skills
Customer Service
Call Centers
Healthcare Industry
Durable Medical Equipment
Oxygen Therapy
Management
Health Insurance
Data Analysis
Process Improvement
Healthcare
Sales
U.s. Health Insurance Portability And Accountability Act
Team Management
Team Leadership
Problem Solving
Decision Making
Training
Healthcare Reimbursement
Supervisory Experience
Flexible Spending Accounts
Relationship Building
David Helstrong Education Details
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International Business
Frequently Asked Questions about David Helstrong
What company does David Helstrong work for?
David Helstrong works for Focus Respiratory Inc
What is David Helstrong's role at the current company?
David Helstrong's current role is Customer Service Lead.
What is David Helstrong's email address?
David Helstrong's email address is da****@****ria.com
What schools did David Helstrong attend?
David Helstrong attended The University Of Kansas.
What skills is David Helstrong known for?
David Helstrong has skills like Customer Service, Call Centers, Healthcare Industry, Durable Medical Equipment, Oxygen Therapy, Management, Health Insurance, Data Analysis, Process Improvement, Healthcare, Sales, U.s. Health Insurance Portability And Accountability Act.
Who are David Helstrong's colleagues?
David Helstrong's colleagues are Valarie Kyser, Brian Gadwood, Mikayla Oliverius, Julie Byrne, Sierra Holliday, Mikayla Oliverius, Kristina Cullen.
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