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With over 27 years of experience in the hospitality industry and 20 years a General Manager, I am an expert in managing upscale and luxury hotels, resorts, banquets and high end F&B outlets. As the General Manager of Annapolis Waterfront Hotel, I oversee the operations, finances, and guest service of a premier hotel in the scenic Annapolis. My core competencies include maximizing profit, maintaining high service standards, developing staff, and guiding properties through dynamic and challenging environments. I have delivered consistent results and exceeded expectations in various brands and locations across the country, from large urban hotels to mid-sized coastal resorts. My mission is to provide an exceptional and memorable experience for every guest, while ensuring the long-term growth and stability of my properties and teams.
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General ManagerHhm Hotels Mar 2024 - PresentPhiladelphia, Pennsylvania, UsGeneral Manager of the premier destination in Historic Annapolis. -
Area General ManagerPyramid Global Hospitality Sep 2007 - Mar 2024Boston, Ma, Us• Successfully fulfilled the roles of General Manager, Area General Manager and Transition General Manager across a diverse portfolio of hotels situated across multiple states and prestigious brands.• Demonstrated exceptional leadership skills while overseeing operations and managing teams within each property.• Implemented strategic initiatives to enhance guest satisfaction, resulting in increased customer loyalty and positive reviews.• Streamlined operational processes, resulting in improved efficiency and cost savings.• Collaborated with cross-functional teams to achieve financial goals and ensure adherence to brand standards.• Consistently achieved and exceeded revenue targets by developing and executing innovative sales and marketing strategies.• Proactively identified opportunities for growth and development within each property and implemented effective solutions.• Leveraged exceptional communication and interpersonal skills to build strong relationships with stakeholders, including owners, corporate executives, and employees.• Managed hotels include the following:• General Manager, Marriott Saddle Brook, Saddle Brook, NJ, 02/2023-03/2024• General Manager, Hilton Woodcliff Lake, Woodclifff Lake, NJ, 09/2021-02/2023• Area General Manager and General Manager, The Fairfax at Embassy Row, Washington, DC, 4/2015-09/2021• Area General Manager, Residence Inn Johns Hopkins, Baltimore, MD, 02/2017-03/2020• Transition General Manager for the following, 02/2014-04/2015:- Doubletree, Newark, NJ- Doubletree, Berkeley, CA- Holiday Inn, San Antonio, TX- Hilton Penn's Landing, Philadelphia, PA• Complex General Manager, Wyndham Worldwide, Dallas, TX, 08/2012-02/2014• General Manager, Point Lookout Resort and Conference Center, Lincolnville, ME, 08/2010-07/2012• General Manager, Hilton Miami Downtown, Miami, FL, 09/2008-08/2010• General Manager, Sheraton Danbury, Danbury, CT, 09/2007-08/2008 -
Area General Manager - The Fairfax At Embassy RowPyramid Global Hospitality Apr 2015 - Sep 2021Boston, Ma, UsMaintain the High Service Standards of the historic, Starwood Luxury Collection The Fairfax at Embassy Row. Ensure the Revenue, Operations and Financial are performing to their best, and guiding the property through the dynamic DC market.https://en.wikipedia.org/wiki/The_Fairfax_at_Embassy_Row -
Task Force General ManagerPyramid Global Hospitality Feb 2014 - Apr 2015Boston, Ma, UsServe on site as Interim General Manager to transition properties to permanent management teams, establishing standards and detailed plans to ensure a smooth transition. Review the business units’ operations metrics against industry standards. Insure detailed actions plans are documented for follow up to evaluate successful implementation. Analyze existing capital improvement plans and provide recommendations for improving the operating unit’s performance. Develop and implement property specific operational and marketing standards as well as developing or improving Social Media presence. -
General Manager, Point Lookout Resort And Conference CenterPyramid Global Hospitality Aug 2010 - Jul 2012Boston, Ma, UsI manage a beautiful property in Mid-Coast Maine on 387 acres featuring upscale villas, 40,000 sf of versatile meeting and banquet space, -
General ManagerHei Hotels & Resorts Aug 2004 - Sep 2007Norwalk, Ct, Us• General Manager, Marriott Detroit Airport, Detroit, MI, 2006-2007• Director of Operations, Westin Stamford, Stamford, CT, 2006• Director of Operations, Radisson Lord Baltimore, Baltimore, MD 2004-2006 -
Director Of OperationsInterstate Hotels & Resorts Jan 1996 - Aug 2004Plano, Texas, UsDuring my time with Interstate I moved from a Front Office Manager to a Director of Operations at the following hotels:• Sheraton Charlotte Airport• Charlotte Marriott Executive Park• Founder's Inn
David Hendrix Skills
David Hendrix Education Details
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Shepherd UniversityEconomics
Frequently Asked Questions about David Hendrix
What company does David Hendrix work for?
David Hendrix works for Hhm Hotels
What is David Hendrix's role at the current company?
David Hendrix's current role is General Manager | Hospitality Industry Leader.
What is David Hendrix's email address?
David Hendrix's email address is dh****@****ail.com
What schools did David Hendrix attend?
David Hendrix attended Shepherd University.
What skills is David Hendrix known for?
David Hendrix has skills like Resorts, Hotels, Hospitality Management, Hospitality Industry, Front Office, Profit Maximization, Hotel Management, Leadership, Budgets, Revenue Analysis, Banquets, Hospitality.
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