Zoll RescueNet Dispatch, Billing, ePCR / TabletPCRGetinge T-DOC Sterile Processing Application

Serve the needs of small to medium-sized business customers including maintenance of Windows workstations, printers, and administration of Windows Server. WiFi network installation and administration. Development and maintenance of MS Access databases.

Supervise scenes with multiple unit response and/or critical patients. Provide coaching / counseling and feedback to employees. Assess skills of job applicants. Teach ePCR application classes. Resolve local technology issues including Windows 7 workstations, MDT/CAD, AVL interface, LifePak 15 troubleshooting, and telecom/communications equipment.

Responsible for all aspects of call center statistics reporting. Light administration of DB2 & Sybase databases; writing SQL queries; designing reports in Crystal Reports & MS Access. Technical project manager for design and implementation of call center technology and its integration with the content distribution network and company financial systems. Call center workstation support & maintenance. Switch / PBX administrator for Nortel Meridian 1 Opt. 81C; moves, adds & changes of digital… Show more Responsible for all aspects of call center statistics reporting. Light administration of DB2 & Sybase databases; writing SQL queries; designing reports in Crystal Reports & MS Access. Technical project manager for design and implementation of call center technology and its integration with the content distribution network and company financial systems. Call center workstation support & maintenance. Switch / PBX administrator for Nortel Meridian 1 Opt. 81C; moves, adds & changes of digital telephones, trunks, routes, & ACD queues. Write call routing scripts for Symposium Call Center Server. Show less