First Line Support
CurrentAt Sunwin security as 1st line support my main role was ensuring all faults reported were logged onto the system with all the correct information needed and were booked in. I also advised if the job was chargeable or not. some of my other duties at Sunwin were handling 3 sections of the UK being Scotland, northern Ireland & the isle of man. I would arrange for the subcontractors to attend jobs, arrange for parts needed to be shipped and raised PO's whilst processing invoices. I am very familiar with all aspects of CASH and TESSERACT and most Microsoft applications. Another task I managed was Nationwide projects for the banks re-armouring ATM's. This would involve booking in the jobs with the correct parts ordered, each job costed and relevant PO's supplied. I would handle these tasks through to completion