Investor of Mamajuana CafeMamajuana Cafe Woodbridge, NJ Mamajuana Cafe Philadelphia, PAOperation and marketing specialist

As District Manager at Vitamin World, I fostered an inspirational and motivational environment through district-level strategies, prioritization of workflow, and proven sales methodologies. Designed and implemented standard operating procedures (SOPs) to promote fidelity across operations.• I proactively managed, analyzed, and tracked financial and operational data to derive insights, trends, and risk of goal attainment.• I accelerated growth through a six-step sales approach focusing on world-class customer service.• I demonstrated a proven track record of continuous success, profitability, and creative issue resolution. I increased sales year-over-year on average 1-5%.• I drove the implementation of company-wide systems to increase revenue, control expenses, and maximize resources. I partnered with Store Managers to reduce district payroll 5-10%.• I concurrently managed large-scale projects through all phases including concept, design, and execution.• I spearheaded the successful opening of 6 new concept stores in New Jersey and New York.• I maintained a strong pipeline of talent through the recruitment, on-boarding, and mentoring of top-performing leadership.• I championed an environment of continuous learning through training to maximize the talents of employees.• Key Achievement: Key Achievement: Recipient of 2012 TIARA, a coveted award voted on by peers.Key Achievement: Critically assessed operations of a district comprised of 23 stores in NV, CO, TX, MO, and TN.• Key Achievement: Reduced shrink from -2% to -0.1% in less than three months.• Key Achievement: Raised YTD sales by 1% to plan (January-April 2020). Improved district performance to comp sales in 2015, 2016, 2018, and 2019.

In my role of as Store Manager at GNC, I coordinated administrative, human resources, operations, and distribution functions to achieve store and company goals.• I prioritized daily workflow, managed productivity, visual merchandising, and ensured employees delivered exceptional service to customers.• I recruited, scheduled, and coached a high-performing team of associates for new store locations. I developed and mentored 3 employees resulting in advancement to roles of increased scope and accountability.• I gathered and interpreted financial data to set individual sales goals, identify under performing metrics, generate solutions to complex issues, and drive business decisions. I tracked and monitored the achievement of Key Performance Indicators (KPI’s).• I designed and implemented high-impact training programs to enhance the product knowledge of employees and improve consultative sales techniques. I trained and developed 5 new store managers.• I monitored cost control and expenses, managed inventory, and implemented loss prevention strategies to minimize shrinkage.• Key Achievement: Reduced inventory shrinkage from 3% to 0.8%.• Key Achievement: Leveraged strong and business acumen to increase store sales from $800K to $1.2M in one year, store achieved $2.1M in sales in 2009.• Key Achievement: Promoted to DMIT due to the ability to continually foster a results-driven store.

As Store Manager, I hired and managed a team of 6 employees. I coached and developed a high-performing team and led weekly training to enhance the skills of employees. I compiled information and tracked Key Performance Indicators to identify areas of improvement and opportunity. Key Achievement: I modeled consultative sales strategies resulting in sales volume increases of $1M over 18 months. Key Achievement: Opened 2 new stores and trained staff and Store Manager to ensure fidelity and adherence to company standards.Key Achievement: Reduced shrink average to under 0.3% through the successful implementation of loss prevention strategies and regular inventory counts.