David Hernandez Email & Phone Number

San Antonio, Texas Area

University Hospital Medical Center

• Supervises shift operations and makes independent decisions on a daily basis pertaining to the productivity of 55 employees at 21 clinics within 8 campuses of University Health System.• Assures appropriate staffing and coverage on a daily basis in coordination with management.• Ensures accurate and timely patient admissions and patient discharges.• Establishes proper financial clearance for timely and correct reimbursement of services rendered at UHS via pre-certification, referral coordination, and financial counseling. • Participates and/or provides feedback during performance evaluations and disciplinary actions of subordinate staff members when applicable.• Ensures all patients are admitted and/or registered with accurate demographics and insurance information. Oversees the verification of benefits to ensure that correct benefits are obtained. subrogation, Medicare Secondary Questionnaire, signatures and obtains copies of any and all insurance cards.• Ensures that all insurance has been pre-certified, authorized and documented on patient accounts and visits as required.• Reports all clinical information that is required to the Care Coordination department.• Monitors Medicare, Medicaid and commercial payer benefits to ensure patient has not utilized all benefits. Notifies Care Coordination of patients who may be close to reaching limitations (when applicable).• Ensures integrity of patient census and daily/monthly census reports.• Performs bed control functions when appropriate using the Bed Tracking/Pre-Admit Tracking system (when applicable). Provides supervision to assure appropriate bed and room accommodations are assigned based on established University Health System policy. Assures timely updates as admissions, transfers and discharges occur. Understand payer guidelines on discharging vs. transferring. • Prepares statistical and other informational reports as directed or required.

University Hospital Medical Center

• Managed 10 employees across registration and financial departments while making independent decisions on a daily basis.• Supported team supervisor and offsite department director to ensure timely registration processing for over 220 emergency patients daily.• Developed new-hire onboarding and training mechanisms for incoming staff. Accountable for all new-hire training for all dept. shifts.• Assisted and observed various disciplinary actions and evaluations issued to team members• Responsible for distribution and processing of departmental hold bills. Retained a less than $180,000 average per month for assigned staff and clinics.• Communicated with funded patients about service charges and assists patients with payment arrangements.

University Hospital Medical Center

• Interviewed patients to obtain accurate and complete patient demographic and insurance information in order to complete the admission and registration of all patients at various locations throughout UHS.• Maintained a 95% registration accuracy rating.• Appointment scheduling in coordination with outside clinics and patient preferences.• Determined benefit level, coordination of benefits, coinsurance amounts for hospital and clinic services using knowledge of insurance verification.• Communicated with private paying patients about service charges and assist patients with payment arrangements.• Collected copays, coinsurance and other monies that may be owed by patients• Obtained appropriate forms for admission as required by Medicare, Medicaid, insurance companies and/or other agencies.