David Herrera Email & Phone Number

San Antonio, Texas

Post Insurance payments to appropriate doctor and patient accounts.Ensure all refunds to the insurance companies and patients are processed in a timely manner and correctly. Reconcile any variance that each staff may have or that the entire company may be have. Manage three teams; 10 local Payment Posters, 11 Mail Clerks, 1 Team Lead, 2 Administrative Assistance locally and 1 Administrative Assistant in California.Train new staff on how to reconcile and post… Show more Post Insurance payments to appropriate doctor and patient accounts.Ensure all refunds to the insurance companies and patients are processed in a timely manner and correctly. Reconcile any variance that each staff may have or that the entire company may be have. Manage three teams; 10 local Payment Posters, 11 Mail Clerks, 1 Team Lead, 2 Administrative Assistance locally and 1 Administrative Assistant in California.Train new staff on how to reconcile and post payment checks.Assist other departments with performing Payment Transfers between accounts.Track and report the dollar amount the team posts on a daily and monthly basis. Coach staff in areas of improvement when necessary.Perform Check trace when assisting other departments in locating payments that insurance companies state were paid.Analyze data to determine best practicesFollow up with and providing consistent feedback and analytical data based on the work of the automated posting process.Be a liaison between Smile Brands Business Office and that of other insurance companies in working on obtaining funds in faster and safer ways such as EFT deposits and credit card payments. Show less

San Antonio, Texas Area

 Supervise a team of 3 workforce analyst. Manage agents skill sets so to ensure the company maintain desired service levels. Manage scheduling for the call center operations comprised of agents ranging from 85 to 160 agents during a given month.  Extracted data to make appropriate adjustments to the number of agents in a given queue. Work with other departments such as Training to ensure that the appropriate number of agents were trained; as well as Operations to ensure the… Show more  Supervise a team of 3 workforce analyst. Manage agents skill sets so to ensure the company maintain desired service levels. Manage scheduling for the call center operations comprised of agents ranging from 85 to 160 agents during a given month.  Extracted data to make appropriate adjustments to the number of agents in a given queue. Work with other departments such as Training to ensure that the appropriate number of agents were trained; as well as Operations to ensure the correct number of agents were hired. Show less

 Supervised a team of 15 to 18 agents. De-escalated any calls that would be escalated and coach the agent in how to handle similar calls in the future. Stay in regulation with HIPAA laws in handling personal medical information. During my time at MCNA I developed agents that successfully been promoted within the company.  Assisted escalated members that may have contacted the company via email or that may have contacted the enrolment broker. Created different ways on… Show more  Supervised a team of 15 to 18 agents. De-escalated any calls that would be escalated and coach the agent in how to handle similar calls in the future. Stay in regulation with HIPAA laws in handling personal medical information. During my time at MCNA I developed agents that successfully been promoted within the company.  Assisted escalated members that may have contacted the company via email or that may have contacted the enrolment broker. Created different ways on teaching my agents new material as well as refreshing previously covered material with them in efforts to make sure they know the information. Initiated a mentoring program for team leads and Q/A agents to further develop them in to management.  Managed a committee that consists of agents that coordinate activities to build moral. Show less

New Braunfels, Texas

Insured the deliveries to retail customers as well as residential customers were scheduled.§ Handled escalations involving customers form Best Buy regarding their deliveries. § Handled the billing for any service that was done while my drivers were delivering freight. § I would assist with making deliveries or loading the trucks for delivery whenever necessary. I routed all delivery using Intergis software each day.

Bachelor'S Degree, Kinesiology And Exercise Science

Education record