David Herrera Email & Phone Number

San Antonio, Texas

Post Insurance payments to appropriate doctor and patient accounts.Ensure all refunds to the insurance companies and patients are processed in a timely manner and correctly. Reconcile any variance that each staff may have or that the entire company may be have. Manage three teams; 10 local Payment Posters, 11 Mail Clerks, 1 Team Lead, 2 Administrative.

San Antonio, Texas Area

 Supervise a team of 3 workforce analyst. Manage agents skill sets so to ensure the company maintain desired service levels. Manage scheduling for the call center operations comprised of agents ranging from 85 to 160 agents during a given month.  Extracted data to make appropriate adjustments to the number of agents in a given queue. Work with other.

 Supervised a team of 15 to 18 agents. De-escalated any calls that would be escalated and coach the agent in how to handle similar calls in the future. Stay in regulation with HIPAA laws in handling personal medical information. During my time at MCNA I developed agents that successfully been promoted within the company.  Assisted escalated members.

New Braunfels, Texas

Insured the deliveries to retail customers as well as residential customers were scheduled.§ Handled escalations involving customers form Best Buy regarding their deliveries. § Handled the billing for any service that was done while my drivers were delivering freight. § I would assist with making deliveries or loading the trucks for delivery whenever.

Bachelor'S Degree, Kinesiology And Exercise Science

Education record