David Herrera Email & Phone Number

San Antonio, Texas Metropolitan Area

San Antonio, Texas, United States

• Analyzed issues to identify troubleshooting methods needed for quick remediation.• Used ticketing systems to manage and process support actions and requests• Determined hardware and network system issues using proactive troubleshooting techniques.• Wrote and reviewed tickets to request maintenance to various types of equipment • Managed profiles and accounts through Azure and AWS

San Antonio, Texas, United States

Remote

• Processing asset orders for globally recognized client who specializes in subscription-based video streaming with membership base of over 195 million paid subscriptions • Drafted documentation detailing design requirements and technical specifications. • Collaborated with other departments to facilitate successful project completion. • Followed corporate procedures to maintain company and customer data confidentiality. • Verified accuracy of all deliveries against order forms.… Show more • Processing asset orders for globally recognized client who specializes in subscription-based video streaming with membership base of over 195 million paid subscriptions • Drafted documentation detailing design requirements and technical specifications. • Collaborated with other departments to facilitate successful project completion. • Followed corporate procedures to maintain company and customer data confidentiality. • Verified accuracy of all deliveries against order forms. Completed rush deliveries on tight timetables to satisfy client needs. • Executed billing tasks and recorded information in company databases. • Developed rapport with clients and vendors to cultivate loyalty and satisfaction. • Supported management by processing invoices and documents with consistent on-time delivery. • Evaluated accuracy and quality of data entered into agency management system. • Established positive and trusting relationships with clients, administering efficient customer service and processing claims quickly. Show less

San Antonio, Texas, United States

• Proficiency in using customer support platforms like Zendesk, Freshdesk, or similar systems to manage customer inquiries, complaints, and requests efficiently. • Strong problem-solving skills to diagnose and resolve technical issues customers may encounter while using Hulu’s streaming service. • Familiarity with knowledge base tools that contain information about Hulu’s products, services, and troubleshooting guides. This helps in providing accurate and consistent information to… Show more • Proficiency in using customer support platforms like Zendesk, Freshdesk, or similar systems to manage customer inquiries, complaints, and requests efficiently. • Strong problem-solving skills to diagnose and resolve technical issues customers may encounter while using Hulu’s streaming service. • Familiarity with knowledge base tools that contain information about Hulu’s products, services, and troubleshooting guides. This helps in providing accurate and consistent information to customers. • Accurate data entry skills are essential for updating customer information, recording notes, and ensuring proper follow-up on customer issues. Show less

Supporting hardware/software issues’ including operating system (OS) reloads, virus removal, hardware installation and upgrade, and the list goes on. With every day the issue is something different whether it happens to be something small like an internet configuration or something more intricate like a failed mother board. I always have something new to challenge my computer intelligence. I also have experience working in the field in customer homes, dealing with the customer face to face… Show more Supporting hardware/software issues’ including operating system (OS) reloads, virus removal, hardware installation and upgrade, and the list goes on. With every day the issue is something different whether it happens to be something small like an internet configuration or something more intricate like a failed mother board. I always have something new to challenge my computer intelligence. I also have experience working in the field in customer homes, dealing with the customer face to face providing superior customer service, and being understanding and patient with each customer. I pride myself on providing the best customer service possible. Show less

San Antonio, Texas, United States

• Gathered and analyzed customer feedback to inform product and service improvements.• Supported customers for digital marketing campaigns that achieved goals for increased website traffic.• Updated account information to maintain customer records and maintained up-to-date knowledge of product and service changes.• Responded to customer requests, offering excellent support and tailored recommendations to address needs courteously and professionally.• Clarified customer issues… Show more • Gathered and analyzed customer feedback to inform product and service improvements.• Supported customers for digital marketing campaigns that achieved goals for increased website traffic.• Updated account information to maintain customer records and maintained up-to-date knowledge of product and service changes.• Responded to customer requests, offering excellent support and tailored recommendations to address needs courteously and professionally.• Clarified customer issues and determined root cause of problems to resolve product or service complaints.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Offered advice and assistance to customers, paying attention to special needs or wants. Show less

I work with one of the top companies in technology, computers, and mobile devices. At VMC I worked as a tier 1 Advisor assisting in troubleshooting IOS devices such as iPhone, iPad, and iPod. I assisted in resetting the devices, troubleshooting hardware and software issues, offer apple care, and providing excellent customer service to apples loyal and new customers. Processed orders for replacement devices if damaged or lost according the guidelines of the apple care insurance, and also set… Show more I work with one of the top companies in technology, computers, and mobile devices. At VMC I worked as a tier 1 Advisor assisting in troubleshooting IOS devices such as iPhone, iPad, and iPod. I assisted in resetting the devices, troubleshooting hardware and software issues, offer apple care, and providing excellent customer service to apples loyal and new customers. Processed orders for replacement devices if damaged or lost according the guidelines of the apple care insurance, and also set up repairs and appointments at local apple stores for the customer. Now I am currently working as a Tier 1 iOS Chat Advisor. I definitely enjoy working as a Chat Advisor you help people worldwide with troubleshooting their devices and educating them of the use and new features with their device to make life and choices easier. It has a lot of similarities to a Tier 1 phone Advisor, but differences as well. I have now been in the role of a Mac+ Advisor for 4 months and it is an exciting position to be in. Working with Mac computers is more challenging and fun. I enjoy it. Show less

Working at VMC was a great experience. I enjoyed the atmosphere and was a generally good working environment. I got to work with one of the top companies in technology, computers, and mobile devices. At VMC I worked as a tier 1 iOS Advisor assisting in troubleshooting IOS devices such as iphone, ipad, and ipod. I assisted in resetting the devices, troubleshooting hardware and software issues, offer apple care, and providing excellent customer service to apples loyal and new customers… Show more Working at VMC was a great experience. I enjoyed the atmosphere and was a generally good working environment. I got to work with one of the top companies in technology, computers, and mobile devices. At VMC I worked as a tier 1 iOS Advisor assisting in troubleshooting IOS devices such as iphone, ipad, and ipod. I assisted in resetting the devices, troubleshooting hardware and software issues, offer apple care, and providing excellent customer service to apples loyal and new customers. Processed orders for replacement devices if damaged or lost according the guidelines of the apple care insurance, and also set up repairs and appointments at local apple stores for the customer. Show less

After leaving Scarborough in 2007 I remembered the great team I worked with and was compelled to go back and continue as a RCSR and continue to gain extensive customer service skills while still working as a home based Computer Repair shop. (Below)

At My Econo’s $39.95 Optical I was trained to do many clerical tasks as a receptionist. I typed invoices, had to do the end of business deposit and report for the owner as well as sorting and filing invoices, I was responsible for verifying insurances and Medicaid eligibility. I also did sales and optician work by selling lenses and frames including taking all the proper measurements like pupIlLary distance (p.d.) measurements, as well as for bifocals and progressive lenses.

Computer Support Specialist

Visual Design Certificate, Graphic Design, 3.64

Diploma