Risk Management/Quality Assurance Mgr
J.P. Morgan Chase & Co.
Manage teams of credit quality analysts to perform underwriting audit samplings from all lines of business. This included all business groups such as FHA, VA, USDA, FNMA, FHLMC, and Home Equity transactions. Direct group on QA final audits. Responsible for meeting and exceeding company standards for productivity, quality, turn times and internal customer satisfaction.. Assist in writing policy for repayment capacity guidelines. Managed contractor workforce , developed workflows for successful implementation of new projects. Manage efficiencies, workflow, profitability, productivity ,audit processes. Revise policy. Manage all dispute processes. Foster teamwork with lines of business to increase knowledge and work to provide overall production count on a daily basis. Work with legal to revise policy. Identify trends, and act accordingly. Member of the JPMorgan Chase Risk Management Committee representing all of Ft.Worth/Dallas locations Also member of site leadership team managing CPOC Ft.Worth location.