• Partner with members of Senior Leadership and departmental management to develop policy and procedures and resolve employee issues.• Manage the grievance process and contract administration for two bargaining units representing pilots (ALPA) and flight attendants (IAMAW). • Company lead for IAMAW contract negotiations. Team member for ALPA negotiations. • Supervise the DOT/FAA mandated Drug and Alcohol Program and associated staff; including random and pre-employment testing, records administration, FAA and internal audits, and compliance. • Sourced and led the adoption of the current learning management system (LMS) and maintains the vendor relationship.• Oversee corporate training (HR compliance, employment law, etc.) and other company training programs delivered through the LMS. Includes developing and reviewing content in coordination with the Corporate Training Specialist and assuring compliance. • Oversee the Human Resource Information System (HRIS) and associated staff. Assist with developing improved methods for data transfer and reporting. • Provide guidance to senior management regarding employment law and regulation, focusing on litigation avoidance.• Respond to EEOC and equivalent State agency investigation requests. • Direct investigations, document and make recommendations and/or determine appropriate corrective action regarding employee misconduct.

• Serve as the acting employee relations officer. • Conduct administrative investigations and interviews.• Subject matter expert of all Federal and State employment regulations and laws.• Recommend possible disciplinary action to the Director of HR.• Assist in the drafting and implementation of agency policy.

• Assisted in agency transition to new employee evaluation process.• Led recruiting initiatives on a variety of positions. • Analyze and report on staffing needs to the agency Director.• Conduct employment and exit interviews.• Member of three agency wide committees and project lead on many agency training initiatives.• Build and run reports in IBM Cognos upon request.

• Assist employees with benefits inquiries.• Manage employee personnel files physical and electronic. • Update HRIS systems. • Create position descriptions.• EEO, FMLA tracking and administration.

• Area Manager for the Dayton, OH area encompassing Southwest Ohio, parts of Northern Kentucky and Southeast Indiana; responsible for two to three events daily. • Responsible for a team of Inventory Managers/Supervisors (3) and Inventory Associates (30-50, depending on seasonal need). • Achieved long and short-term financial goals with a high degree of accountability increasing profits 25% during tenure.• Conducted fair and equitable employment practices in compliance with all company policies as well as with Federal, State and local statutes and regulations.• Cultivated and tracked customer relationships, resolved customer concerns and consistently delivered a high level of service• Scouted new clients and sold company services.

• Located in North Canton, OH, directed inventory counts for smaller-midsize clients and assisted with inventory counts for larger clients in Pennsylvania, New York and New Jersey.• Act as a liaison for the client and outside auditors. • Recruited, hired and managed a team of Inventory Associates.• Established and maintained effective business relationships with customers.• Stayed ahead of customers' evolving service needs to ensure customer satisfaction.• Reviewed and analyzed service levels on a continuous basis.