Studied as a paralegal and worked in this capacity for several years. Found a better fit in the IT industry and started from an unlikely role in a retail industry.9 / 10 (12 years overall) years Retail IT. 6 of those years in a management role. Managed a team ranging from 10 - 30 individuals. Developed a high proficiency with dealing with clients ranging from home users to administrative teams of larger corporations.Currently working in a Tier 2 Network Technician capacity working for a growing MSP that serves all 4 corners of Pennsylviana and then some. Have served in this capacity for 5 years and I am continuing to grow.Experience with active directory, exchange, and 365 administration (ranging from Sharepoint, Teams, some Azure, etc) and support. Maintenance and troubleshooting of networks and equipment ranging from Dell Sonic Walls, Ubiqiti, some Cisco, etc. Maintenance and troubleshooting of FreePbx Voip systems. Help Desk support of software ranging from Office applications to small business financial software (i.e. Sage, ProFx, Quickbooks), etc. Experience with server maintenance, primarily Windows server. Experience with spam filtering systems, i.e. Barracuda, Mail Assure, Barracuda Cloud. Experience with Acronis systems for backup, both on prem and cloud. Experience with MSP platforms such as Solar Winds, Screen Connect. Experience with Case Management software such as Connect Wise. In my role I am tasked with not only executing on service expectations laid out in contracts, but also with the role of identifying and implementing solutions for client in conjunction with our sales dept. I work in an open team environment that allows for drawing on the expertise of other technicians.I have a large capacity for handling high influxes of service requests across mutiple companies. Adept im triaging, troubleshooting, and resolution.