David Hickey Email & Phone Number

County Dublin, Ireland

County Dublin, Ireland

MyMind is the first and largest blended model of mental health care in Ireland, putting Ireland at the forefront of mental health innovation with its Mymind Platform. MyMind operates a multiple award winning service providing 45,000+ appointments each year. Its services work towards giving every person in Ireland equal access to mental health support early, affordably, directly and without stigma or delay.MyMind operates as a social enterprise, holding non-profit organization status (Registration No. 434008) and charitable status (CHY17600, CRA 20065812), solidifying its dedication to serving the community and promoting mental well-being for all.

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.Designed and launched industry leading tiered loyalty program with robust software integration allowing high detail customer tracking, incentive bonusing and a fully cashless customer experience.Applied performance data to evaluate and improve operations, target current business conditions and forecast popular gambling trends.Appointed MLRO for the group; developed & conducted specific "land- based casino" AML training programs with all staff to ensure consistent best practices observed.Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.Designed modern employee recognition program which boosted productivity and improved overall staff retention.

Ireland

Project management of multi-million euro refit of 7,000ft² gaming floor and full building exterior with zero downtime to business.Project management of installation and rollout of industry leading DRGT Casino Management System and related technical infrastructure.Identified key metrics of gambling using DRGT analytics and created company specific KPIs to successfully improve overall productivity & profitability.Coordinated ongoing technical training and development for management.Detailed quantitative and qualitative competitor analysis within Irish land based gaming sector.

Multi-Site

iConnet had the global launch of the iConnect brand in Ireland. Over the coming months and years iConnect expect to grow the iConnect brand with multiple stores across Ireland, Europe and the Middle East.

Implemented improvements to drive store KPIs ranking from bottom in district to top store in four months.Lead store improvement to receive most improved store in the company award in 2012.(152 Store in ROI at the time)Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing sales in crucial confectionary areas to greatly increase store profitability. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.Reviewed performance data to monitor and measure productivity, goal progress and activity levels.