David Hickox Email & Phone Number

Irving, Tx 75039

Performed analysis various business system components in order to streamline processes, leverage new communications methods, and ultimately improve the bottom line. Functioned as a lead for business analyst teams, coordinating and tracking project progression and acceptance between business units, BSA’s and Technical teams. Involvement in multiple sales, customer support, and vendor related projects. Translated business requirements into Functional/System Specifications including Use Cases, Data Flow and Entity Relationship diagrams, Test Plans/Cases and UAT documents. Database analysis and report generation using SQL, SQL Server Reporting Services (SSRS), Excel, Visio and PowerPoint.SELECTED ACHIEVEMENTS:• Evaluated gaps and designed customizations for Employee Self Service web module improving employee system satisfaction18% by adding functionality, improving GUI, and streamlining processes. ** Led proof of concept and Total Cost of Ownership (TCO) team for improvements to web presence. This improved customer services ratings 21% by reducing response times, as well as reducing operational costs.** Isolated standard metrics and key performance indicators, then leveraged data to reduce call times and improve first call resolution metrics by 15%.** Analyzed data base and AR settlement processing engine, led team for changes resulting in recovery of $1.6 million in previously undetermined transactions, and exposed old non-recoverable losses of over $6 million that had existed since implementation of this system.Employment Gap - I have been working as a caregiver for my ill and aging parents after leaving Hostess Brands, Inc., as well as attending Ashford University on-line - B.A in Business Information Systems (est. grad. Feb. 2014)

Greater Atlanta Area

Performed analysis of current systems compared to evolving technologies and alternative systems with a goal of improving the bottom line. This was accomplished by creating a “Proof of Concept” document for an executive sponsor approval, interviewing business units to gain knowledge of needs, creating functional specification documents, creating process reengineering documents, and initiate pilot rollouts. Project Management / Coordination between various technical groups and business units to insure the project kept moving forwardSELECTED ACHIEVEMENTS:•• Rolled out “Call Box” application improving customer satisfaction surveys by 17 percent.•• Performed analysis for Kiosk usage as part of the “Improve Customer Satisfaction Initiative.

Greater Atlanta Area

Responsible for analysis of business requirements submitted by clients for new/change in functionality in order to create estimates of client approval. Used SQL tools (SQL Plus and/or Toad) for database analysis. The primary software application being a web based ERM product that include Payroll, Employee Self Service, Benefits Self Service, Manager Self Service, and Total Rewards. These are all encompassed within ADP’s PeopleSoft based Payroll/HRMS system (Enterprise) that runs on an Oracle platform. Performed project management duties as well as the creation of functional specifications and test cases. This role also included change management activities, coordination of changes with production support, initial testing of code/application, coordination of User Acceptance Testing (UAT) with client, and promotion of approved code to client production environment.SELECTED ACHIEVEMENTS::•• Designed custom functionalities for Major accounts including: Alcoa, CBRE, and International Truck•• Defined and created new internal processes improvements for ERM team including templates for specifications and the use of Use Cases. Improved specification creation time 20% with more accuracy. •• Created “Site Working” process and document, led to a 28% improvement of code promotion accuracy.

Weston, Fl

System Implementation Consultant – (August 1998 – January 1999 & November 1999 to January 2002)Analyze pre-existing Payroll/HRMS system and perform gap analysis of current state and desired functionality. Creation of implementation project plan and scope document for implementing UltiPro HRMS/Payroll system. Lead client and conversion team in a project manager and business systems analyst role. This involved creating conversion plans, customization functional specifications, system setup/configuration, client training, loading prior system balance information, assisting client in parallel payroll processing, creating test cases, and assisting client in first live payroll using UltiPro.Selected Achievements:•• Consistently implemented systems on-time and within budget leading to three consecutive years of qualifying for Ultimate Software Group’s “Presidents Club” leading to trips and bonuses.•• Implemented major accounts including: The Government of the Virgin Islands, The Advocate newspaper, Affiliated Computer Services (ACS), Empire Kosher Poultry, and Texas Roadhouse Restaurant chain. •• Company request for me to become Payroll Product Manager – I elected interim role.February 1999 – October 1999Interim Payroll Product Manager Lead group of 6 payroll business system analyst in creating functional specifications for product enhancements. Responsible for planning and coordination of payroll related enhancements and defect fixes to be included in upcoming product releases. Coordinated enhancement and fix information with Customer Support, QA, Engineering, Documentation, Marketing, and Sales for prioritization and scheduling.

Norcross, Ga

Implementation and configuration of System ESS (supply chain/distribution management software) in conjunction with Oracle Financials. Perform gap analysis of current system and desired functionality. Created functional and customization specifications based on user requirements. Implemented and configured System ESS including configuration to Oracle Financial

Norcross, Ga

Worked with dynamic team as the lead business analyst and user interface design lead on the Peachtree Accounting for Windows, and One Write Plus applications. Responsible for hands on creation, and leading junior business analyst in the production of design specifications, used cases, story boards, low and high fidelity prototypes, etc. Coordinated enhancement and software fix initiatives with the other development groups (Programming, QA, Documentation, and Marketing).Facilitated JAD sessions to drive requirements for application development. Selected Achievements:• Introduced standardization in functional specification content including templates leading to 20% improvement in creation time to like designs of the past.• Brought in use of Use Case/Scenario based design model• Took over Lead BSA role for ADP small business Payroll product when ADP acquired Peachtree. Produced specifications ahead of deadlines leading to product to market 3 months ahead of schedule.

Atlanta, Ga

Business Systems Analyst (Aug. 1990 to May 1994)Analysis of enhancement requirements for Ceridian Payroll/HRMS software using JAD facilitation approaches to gather information and create functional and semi-technical design specifications. This was used in a RAD approach for creating code in an iterative process. Used requirements validation matrix as a method to create test plans for the QA group to use as a guide. Reviewed QA test cases for coverage and accuracy. Reviewed documentation for technical accuracy. Provided beta software support. Performed national training of field representatives. Selected Achievements:• Initiated standardized templates for functional specifications• Spearheaded creation of automated testing process and team for micro products divisionJuly 1987 to Aug. 199010200 SW Eastridge Ave., Portland, OR 97225 Implementation Specialist Perform analysis and project management duties covering the implementation of Ceridian Payroll/HRMS software and services to meet customer requirements. My involvement primarily covered large account implementations and included system configuration, customization, mainframe connectivity and setup, loading payroll balances from prior system, technical training, and instructing management on ways to use the system features. Assist client in parallel payroll processes and first live Payroll on Ceridian system.

Bachelors, Business Information Systems, 3.7

Activities and Societies: Golden Key International Honor Society - International honor society with more than 400 chapters at colleges.

Ucla Course Work, Information Systems / Gui Design

Additional College - Various courses on GUI design, data mapping, requirements gathering, etc. This includes: • SQL Data Retrieval.

Associates, Information Systems

Activities and Societies: Presidents Honor Roll