David Higgins Email and Phone Number
David Higgins work email
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David Higgins personal email
David Higgins phone numbers
I am an experienced customer service representative with 19+ years working with a diverse clientele base, listening to technical issues and assisting the customer to a satisfactory conclusion. I enjoy working with the customer to understand the product and coming up with creative alternatives to fit both the company and customer goals. I thrive in dealing with clients and treating each person as special. I firmly believe a positive attitude will result in a positive customer service experience.
Indyme Solutions
View- Website:
- indyme.com
- Employees:
- 55
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Customer Service RepresentativeIndyme Solutions Aug 2000 - PresentGreater San Diego Area• Lead a team of help desk technicians to ensure end users technical issues are resolved or have a clear path to a satisfactory resolution.• Serve as technical lead for escalations of issues not solved by Level 1 and 2 troubleshooting.• Trained and supervise the departments technical support personnel on legacy and newly released products.• Remotely access and configure customer systems using FTP, customer VPN and cradle-point• Answer incoming calls, emails, customers web request documenting in CRM (Clientele, Service now, etc.) the process of troubleshooting. Prioritizing calls to insure the best rapid response.• Customers interface to system engineers, collaborating with both customers and engineers to isolate and resolve technical issues to meet customer needs.• Field installation of customer sites for Indyme on proprietary equipment, interfacing with customer’s network system, paging equipment and paging transmitters.
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Field ServiceIndyme Solutions Aug 2000 - Sep 2011Greater San Diego Area• Managed a pool of vendors for dispatching technicians to perform installations and repairs on communications equipment increasing customer productivity.• Responsible for insuring field technicians are trained and prepared for any situations that may arise. Effectively decreasing technician on site time and cost.
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West Coast Hub TechnicianL-3 Communications Aug 1998 - Aug 2000Greater San Diego AreaInstalled and maintained video conferencing equipment across the west coast and Hawaii. Responsible for insuring classrooms are properly booked and staffed. -
Supply Petty OfficerUnited States Navy Jan 1990 - Jan 1998Various StationsOrdered, Maintained stock and distributed parts for the MK-92 weapons system to include the cooling system. Familiar with Navy supply requirements and ordering system.
David Higgins Skills
David Higgins Education Details
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Mount Miguel High School3.2
Frequently Asked Questions about David Higgins
What company does David Higgins work for?
David Higgins works for Indyme Solutions
What is David Higgins's role at the current company?
David Higgins's current role is Customer Service Representative at Indyme Solutions.
What is David Higgins's email address?
David Higgins's email address is dh****@****cox.net
What is David Higgins's direct phone number?
David Higgins's direct phone number is +161959*****
What schools did David Higgins attend?
David Higgins attended Mount Miguel High School.
What are some of David Higgins's interests?
David Higgins has interest in Scuba Diving, Karate.
What skills is David Higgins known for?
David Higgins has skills like Telecommunications, Troubleshooting, Account Management, Wireless, Electronics, Team Building, Team Leadership, Hardware, Computer Hardware, Customer Service, Networking, Customer Satisfaction.
Who are David Higgins's colleagues?
David Higgins's colleagues are Troy Green, Berenice Barrera, Horacio Ordaz Mejía, Dale Fuller, David Martin, Keith Samuels, Jonathan Fowler.
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